Ring doorbell not charging (NOT SOLVED!)

Same issue as everyone else. Spoke with Ring Support and their suggestion is to lower the motion frequency to light. As per her explanation you wont receive notifications between a 2 minute time frame of an event. So I told her within 2 minutes anything can happen as I advised her a couple of months ago(same as when everyone started to experiencing the same problem)this started to happen. Prior to that I had all the new settings they pushed per updates/firmware and my frequency is always set to Standard. I asked her is this the resolution Ring is telling everyone that calls in for this problem? She said its just an advise…so I tell her if Ring is pushing all these new features and everyone is complaining its something on your end and not ours. Makes you only think maybe I should’ve used a real security system with its own base station to record events.