My unit is brand new and same issue. I put it together without charging the battery just to set it up. It had 17% and it never did charge.
I manually charged it to 50% later and that also has not charged. It also doesn’t seem to drain which is odd.
Lot of money paid for it not to work out of the box?
So after checking back after a few hours, the battery is going down…so it is not charging. Now what? I have a $200 device that doesn’t function properly out of the box? Is it defective or if I return for replacement will I have the same issue?
Is there no direct support from Ring? All the options lead to the community…are you kidding me?
Edit 2:
I just turned of the SNAPSHOT feature where it takes photos between motion and immediately my battery went from 41 to 42%
If it starts charging now…then I found the issue (coul djust be coincidence that it went up 1%)
Nope it went back to 41% wasn’t it.