I fixed the not charging/ door bell not ringing issue!!! It’s an easy fix. I had power at the two screw terminals on the back plate , I did not have power at j3 terminal 1 and j5 terminal 1 . The contacts are coated to protect the contact from corrosion. Just lightly sand the back plate terminals. See the attached photo.
Now my ring shows hardwired , charges and actually works as a doorbell.
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