Ring doorbell not charging (NOT SOLVED!)

Hi, I am new to this Ring Doorbell 3, I have the same issues and I get about 5-7 events per day. My battery drops a couple percent per day. I have it connected to my existing doorbell transformer which is at 16.58 VAC ± 1%, I have another transformer that is at 27 VAC ± 1% but did not use that one since it is above 24 VAC recomended by Ring. I think this is a defect in their design. I only had this for less than a week and am not impressed.