Ring doorbell not charging (NOT SOLVED!)

We value your feedback, and we continue to share this with our teams here. As we investigate this matter, we ask that you consider the number of factors that can drain a battery. This includes:

  • Cold Weather, even if only overnight during peak low temperature.
  • Too many events per day, or frequent lengthy live views.
  • Ensuring wifi signal, or RSSI, is good and to recharge the battery to 100% each time will help your Ring device work efficiently in reference to time between charges.

If you feel that your concern is persisting and is not related to any of the variables above, please reach out to our support team for both in-depth troubleshooting and to provide our team with individual examples of your concerns.