@Chelsea_Ring, look at these replies.
NO AMOUNT OF TROUBLESHOOTING ON OUR END WILL RESOLVE **YOUR** PROBLEM!
Every single one of us are experiencing horrible battery charging after your update in January.
I bought this as a present for my old folks. It worked great for the first couple weeks until it took an update and the battery started to die while remaining hardwired, there is absolutely nothing we have done to do this.
Talk about mislabeled products. What ever happened to this being hardwired? I got it for this purpose specifically.
NOWHERE DOES IT STATE ON THE BOX THAT THE HARDWIRE DOES ABSOLUTELY NOTHING UNLESS YOU LIVE IN THE TROPICS! If you live in the US or Canada, or anywhere that sees cold, this is now strictly a battery only camera doorbell, not what you paid for or was advertised as!