Ring doorbell keep disconnecting from wifi

Voltage is too low. We replaced our mechanical house doorbell transformer with one from Amazon and the connection issues all but disappeared.

You wifi router may allow you to assign a static ip address to the Ring doorbells device id. Then the router won’t reassign an ip address. Be sure you have no duplicate ip address entries for previously assigned static ip addresses. We did this for all Ring devices and they also respond faster. And we set Bluetooth off in our phones unless we need it. This also seemed to help.

You need to log in to the router to create a static ip address. Contact your isp as to how to set up a static ip address.

Its is not poor RSSI. Its -39 dBm. From Ring’s site:

"RSSI Reading Meaning

-66 to -90 is critical and will likely cause a loss of functionality or be unable to maintain a usable connection the wifi altogether.

-65 to -41 is sufficient. Possible video issues if constantly at -60.

-40 or better is virtually no interference and a very strong signal."

I think we have a design flaw here…

Agreed that Ring needs to add a remote reconnect feature. Until then, we flipped the circuit breaker to power down the doorbell then on our iPhones in the WiFi selection panel we hit the “i” in the circle for our network and pressed Forget This Network. We then rebooted the iPhone. We then turned the circuit breaker back on, turned iPhone back on and rejoined our network. Then we re-setup the Ring Doorbell as if it were new. All set.

If you haven’t done so already, assign a static IP address to the Ring device so the wifi doesn’t have to search for a free address. Be sure the static IP isn’t in the range of IP addresses used by DHCP for auto-assigned IP addresses. This helped us a lot.

I have the same issue with my Ring doorbell and it seems like it is a common problem. You would think that Ring would come up with a fix for all of us struggling with these devices. I’m no lawyer but I would also think that Ring may stand to face some liability if something happens to someone when they are supposed to be protected by Ring. In today’s sue happy world, one would think Ring would make this a priority but apparently not. What devices has everyone changed to that work better?

I have a Ring WiFi extender witching 6 feet of my Ring doorbell also and it still disconnects multiple times in a day. I think it’s time to change companies.

Went all the same routes as you. Static address, extender. Tech support. Did this for a few weeks and at the same time all the other home wifi devices were working fine. They kept blaming in on this and that. Switch to a different door bell almost a year ago and never have had a problem. I was still in my return window to exchange it, so I did. I just liked the design of the ring pro. Good luck.

I have the Ring 2 doorbell and mine keeps disconnecting from WIFI as well.

My router is only 3 feet away. The battery is at 91% and the signal tests out as very strong.

Now it won’t link at all with WIFI.

I had the same problem, setup was fine but would not reconnect when the battery was remove and put back in. I have resolved this problem by setting my Ring 3 Plus with a static IP address within the WIFI setup screen. I made no changes on my router. It now works like a dream!

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So for 3 days in a row, I have to remove the RING doorbell and re-set it up. I’ve had this doorbell for 2 years and it never has done this. Also, it really is not that great even when it does work, by the time it “fires up” when it tells me there is motion, the motion is already gone. Too slow of response/interaction between the doorbell and the App. Time to shop for something else. Too unreliable !

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We have had same issue, took first doorbell back and got an exchange. The new one although connected to WiFi kept saying offline. After a lengthy call to ring they updated my firmware and everything appears to be working now

Having same issue for months. I have two and they are the only wireless units in my home that are unreliable. Purchased at Home Depot. Disappointing

Read my thoughts HERE I am doing extensive research based on my network.

Hi, can I ask which WiFi screen you are referring to when you created static IP address? Could you possibly run through the steps on how you did this? Thanks

I have recently upgraded from the doorbell 2 with no issues to the 3plus. It catches motions and I can view them flawlessly but trying random live views will just not load (blue circle spins continuously with black screen then live view disconnects. Tried connecting to eero mesh , chime pro and sky router but issue remains no matter which network I’m connected to. When connected to eero I noticed in the eero app the doorbell was continuously connecting then disconnecting from the network. After numerous calls to ring they have finally decided the doorbell is faulty and I’m In the process of receiving a replacement doorbell from them. Hopefully it works!

I’ve had the same problem with my Ring Doorbell 3, disconnecting from the WiFi every 2 days or so.

Good thing my whole network is build up with Ubiquiti devices running on the controller so I had logs and event history to trouble shoot this.

In my situation it turned out that the Doorbell 3 was unable to (re)obtain an valid IP adress once the DHCP lease expired. So simply assigning a static IP to my Doorbell 3 solved the problem for me. Doorbell 3 has been online now nonstop for 6 weeks.

Maybe this solution also works for other persons.

Although there should be a firmware update that fixes the IP adres issue after the DHCP lease experires imho. It’s an expensive device that should would without problems with a DHCP server.

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Same exact problem I’m having and I travel for work often… Reason why I got this device in the first place. It hasn’t worked properly for a year now. Loses connection at the most important times

I’m having the same problem with my spotlight cam! I recently bought a wifi extender to make sure it had a strong enough signal and usually the RSSI number is around 51, and the battery is at 85%. It’s happened the past two days in a row! What’s the point of this device if it can’t stay connected?!