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Ring doorbell doesn't ring in Echo Show

New Neighbor

Ring doorbell doesn't ring in Echo Show

I bought Ring Doorbell 2 and Echo Show 5. But when I configured the Doorbell 2 in Alexa APP  the option "Doorbell Press " didn't appear . How to fix it ?

 

 

5 REPLIES 5
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Neighbor

Re: Ring doorbell doesn't ring in Echo Show

Try removing the Alexa skill and then add it back.
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New Neighbor

Re: Ring doorbell doesn't ring in Echo Show

I tried  but didn't work.

 

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Neighbor

Re: Ring doorbell doesn't ring in Echo Show

Make sure that your Ring account is the same as your Amazon account. Email and password. I searched the internet and that seems to be what causes this issue.
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New Neighbor

Re: Ring doorbell doesn't ring in Echo Show

Hi Eagle328

They are same (email and password) in Alexa APP and Ring App. I uninstalled both app and reinstalled but I can't fixed this problem.

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Neighbor

Re: Ring doorbell doesn't ring in Echo Show

I would try customer support. They can see in your account and devices.
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