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Ring doorbell 2 Motion Sensitivity

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New Neighbor

Re: Ring doorbell 2 Motion Sensitivity

Hello,
It’s been two weeks of trying to save settings and it never does. I just got off the phone with Ring and deleted app and reinstalled. The setting still don’t save.
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New Neighbor

Re: Ring doorbell 2 Motion Sensitivity

I'm experiencing the same issue, when I drag the blue arch to the desired setting, it will not save it. Ibe uninstalled and reinstalled the app and nothing, same thing over and over....tired of it resetting.
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Community Manager

Re: Ring doorbell 2 Motion Sensitivity

Hey neighbors! Thanks for bringing this back up and to our attention. I have been investigating this concern with the appropriate teams to see if we can isolate the reason for the slider not moving, as I also had this happen with my Ring Video Doorbell 2. 

 

Specifically, @CraigT  and @StephenA, do you both have People Only Mode turned on? You can verify this under the Ring app > Devices > Ring Video Doorbell 2 > Smart Alerts, and then let me know if this is toggled on. Hope to hear back from you soon! 



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New Neighbor

Re: Ring doorbell 2 Motion Sensitivity

No I have not turned on people only
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Community Manager

Re: Ring doorbell 2 Motion Sensitivity

@StephenA  Can you please go into your Ring app > Devices > Ring Video Doorbell 2 > Smart Alerts > People Only Mode > and then take a screenshot of this page and reply with that? Additionally, please let me know what app version you have along with what software version you are viewing your app on (Android, iOS).



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New Neighbor

Re: Ring doorbell 2 Motion Sensitivity

Android ver 10, Ring very 3.23.0
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Community Manager

Re: Ring doorbell 2 Motion Sensitivity

@StephenA Thank you for your speedy responses! One last thing, just to compare/confirm, please look at my screenshot of the slider. Is this also where your's is stuck at? If so, if could also provide a screenshot of this page as well for me, this would be appreciated! That way I can pass on all this information to the appropriate team. 



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New Neighbor

Re: Ring doorbell 2 Motion Sensitivity

I've included 2 pic, original that touched the street and one where I pulled it back a little
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Community Manager

Re: Ring doorbell 2 Motion Sensitivity

@StephenA  Thank you for that! So, no matter how many times you go through this process, save the settings, and then go back into the settings, does it always revert back to the slider position as shown in my screenshot? Or just back to the position it was at previously, thus not updating to anything new you select? I just want to ensure I have this information correct before I pass it all onto my team.

 

Last variable that I could think of effecting this as well, since you have to answer a few question in the Motion Wizard screen before being able to adjust the slider, could you please let me know the answers you picked for those questions? Thank you again!



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New Neighbor

Re: Ring doorbell 2 Motion Sensitivity

As for the questions, I've done it several way. I have selected steps and no steps, I have selected that I face the street and I don't face a street, no matter what I select, and then slide the blue arch back away from the street, it still detects trucks in the street.
I save the settings and activate the motion to save and have pressed the doorbell to save.

I thought I saw my previous setting without going into the motion settings page, but I'm not sure how I saw that they reverted back.

Is there a way to see the blue arch without going into the change settings.