Good question @Fofo! It looks like the thickness of that door may not meet the dimension requirements to install the Peephole Cam.The Peephole Cam can only be installed on doors that range from 30 - 55mm (1.2 - 2.2 inches) in width. We do not recommend installing this on doors thinner or thicker than that.
Have you figured out any workaround for that? Any adaptor/extension that you could suggest?
For anyone else that might be interested, I also have a 65mm door and I can confirm that the power cable fits the plug (with some effort though). If your door is thicker than 65mm, the cable propably won't fit; its not long enough.
I have tried mutliple adapters/extenders for different peepholes but nothing works. The threads doesent match and Ring is not responding with a solution. And yes Ring, I know that you dont support doors thicker than 55mm but still (cant understand why?). Try to put some effort when you see the community trying hard and spending money on useless adapters.
You make a product that doesent support a whole region and then you want to sell it in that same region without any solution? In Scandinavia we have REAL doors. Not like the US and UK where you can spit at a door and it will break in 1000 pieces.
Im not the only one. I have tried all of the attached extenders!
Was really interested in this product but my door (which I share with many others as stated in this thread) has a thickness greater then 55mm (in my case 60mm). So sadly it went directly back to where I bought it.
If you release a newer generation of this (since the current one is discounted and I assume that this might be because a new generation is in the works) please support thicker doors or at least sell an extension-kit.
In Europe the standard ENV1627 seems to be the document that stipulates various requirements to adhere to the standard, unable to read out any specific thickness of the door itself but might be a good resource to check so a newer version or an extension-kit for the existing one works with the majority of doors (in Europe).
Kind regards - Karl
In Germany the minimum for external House Doors is 60mm ...
So if ring want to sell more in Germany, they have to support longer cables.
didn't really understand the limitation by this kind of short cable. Any other digital peephole cam on the market has longer cable.