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Ring door view cam extension/adapter

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New Neighbor

Ring door view cam extension/adapter

My door is 10 mm too thick and I need to buy some extension/adapter. Does anyone know if or where I can buy it? I have a 65mm thick security door. I have emailed the Ring Customer Support but the answers I get are.......
10 REPLIES 10
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Community Manager

Re: Ring door view cam extension/adapter

Good question @Fofo! It looks like the thickness of that door may not meet the dimension requirements to install the Peephole Cam.The Peephole Cam can only be installed on doors that range from 30 - 55mm (1.2 - 2.2 inches) in width. We do not recommend installing this on doors thinner or thicker than that. 

 

Check out our help center article for more information on Peephole Cam installation. Feel free to also take a look at our other Doorbell models to see if something else might fit better here. Smiley Happy



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
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New Neighbor

Re: Ring door view cam extension/adapter

Thank you for the reply.

I have read on multiple sites that people have hade good luck with extensions meant for normal peepholes. I tried to post on other forums with no answers.

I tried to connect the camera and the battery box in the door and run the flex cable through the peephole and it was long enough and I could connect it without issues.

I just need some kind of extension/adapter.

My friend heard some rumors on the IFA 2019 in Berlin about a possible new version of the Peephole Camera suited for thicker doors. Do you now anything about that?
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New Neighbor

Re: Ring door view cam extension/adapter

Hi Fofo,

 

Have you figured out any workaround for that? Any adaptor/extension that you could suggest?

 

For anyone else that might be interested, I also have a 65mm door and I can confirm that the power cable fits the plug (with some effort though). If your door is thicker than 65mm, the cable propably won't fit; its not long enough.

 

Best,

jeytsav 

 

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New Neighbor

Re: Ring door view cam extension/adapter

I have tried mutliple adapters/extenders for different peepholes but nothing works. The threads doesent match and Ring is not responding with a solution. And yes Ring, I know that you dont support doors thicker than 55mm but still (cant understand why?). Try to put some effort when you see the community trying hard and spending money on useless adapters.

 

You make a product that doesent support a whole region and then you want to sell it in that same region without any solution? In Scandinavia we have REAL doors. Not like the US and UK where you can spit at a door and it will break in 1000 pieces.

 

Im not the only one. I have tried all of the attached extenders!

 

 

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New Neighbor

Re: Ring door view cam extension/adapter

Hi Fofo,
Here in Balkans we also have real doors, and my brand new ring camera cannot be connected to battery pack. Also I've tried to connect one more cable (ordered an original spare part set) but in that case camera have almost all features but main one (live view) is unavailable!
Please consider to produce extension set (longer cable in one piece) so we can use this genius product!
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New Neighbor

Re: Ring door view cam extension/adapter

Agreed.
Was really interested in this product but my door (which I share with many others as stated in this thread) has a thickness greater then 55mm (in my case 60mm). So sadly it went directly back to where I bought it.

If you release a newer generation of this (since the current one is discounted and I assume that this might be because a new generation is in the works) please support thicker doors or at least sell an extension-kit.

In Europe the standard ENV1627 seems to be the document that stipulates various requirements to adhere to the standard, unable to read out any specific thickness of the door itself but might be a good resource to check so a newer version or an extension-kit for the existing one works with the majority of doors (in Europe).

Kind regards - Karl

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New Neighbor

Re: Ring door view cam extension/adapter

I’m exactly the same. My door is too wide to be able to ‘lock’ both sides of the device together with the screw that needs to be placed on the inside. The cable is connected and it’s working but it’s not secure.

Has anyone found a solution to this? I’ve bought extensions online but due to the backplate of the internal section none are tailored to fit!
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New Neighbor

Re: Ring door view cam extension/adapter

Same here
65mm door
The Ring I bought is useless.
Please help
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New Neighbor

Re: Ring door view cam extension/adapter

In Germany the minimum for external House Doors is 60mm ...

 

So if ring want to sell more in Germany, they have to support longer cables. 

didn't really understand the limitation by this kind of short cable. Any other digital peephole cam on the market has longer cable.