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Ring Video doorbell wifi setup

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New Neighbor

Ring Video doorbell wifi setup

I have had a video doorbell set up for a few months now. It has worked fine, however this morning at 10:30 it stopped sending notifications to my phone app and allow showing it was online would not work.

 

I have tried to reset the device through the app and gone through the wifi set up procedure, however the device will not connect to my phone when i try to connect to the Ring Setup e4 Network which comes up on my phone wifi search. It gives a can not authenticate connection message after trying to connect.

1 REPLY 1
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Community Manager

Re: Ring Video doorbell wifi setup

Hi @PJ3! Resetting the device and attempting a new setup was a great step to take. I recommend removing and reinstalling the Ring app on your mobile device next.  This will ensure the app is up to date and able to communicate with your phone. 

 

If this concern persists, try a different mobile device entirely, if possible. I hope this helps! Smiley Happy 



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