Ring Video door cam not working with TP-Link Deco M4 Mesh

I’ve been in communication with ring and a firmware update was pushed out to my cameras, now everything is working OK

What using with 2.4.and 5GHZ and fast roaming on ?

2.4 and 5 on fast roaming off, basically all settings on deco left as default

Okay thank you I am not going accept this as a solution as fast roaming is a big part of the mesh system. We need to be able to use our mesh system with all the features running

I’ve never had fast roaming enabled, but I’ll select it and report back with results

There definately have been improvements (wish we got an email or some kind of notification) made to the doorbell2 over the last week.

I now only get 1 motion notification, and mostly (only had it fail once) can see the footage recorded.

I can get on live view much better than before from my normal daytime location (100Mb fibre up/down network at work)

I don’t have fast roaming enabled as its not an issue here as I have an extender which is TP-Link but not a new mesh one.

Not tried the remote audio yet, we will see, great improvements so far.

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The problem still appears to not be fixed. I just bought 3 stickup cams and I have a Deco mesh wi-fi network. Cameras sporadically are operational and then not operational. When they actually do work, I often cannot connect to a live feed and some motion events are not recorded. I was troubleshooting for a while but there seemed to be no rhyme or reason to it. I would not recommend ring cameras if you have a mesh network.

Hi Guys,

I have put my Deco M4 mesh into semi-retirement until they have a fix, I am now using eero mesh with no issues.

did this everget sorted out? ihave the same issues with a deco m5 apart from the multiple notifications.

live view is sporadic and get verious error messages that dont really make sence

Hi mate still not sorted out

From what I can tell Ring Doorbells have issues with TP Link Mesh networks. I have a replacement on the way but I don’t think it will solve the problem. I have set my Deco M5 network to send notifications when my Ring Doorbell connects and disconnects. On average it connects and disconnects every 2-3 minutes. Sometime multiples times with in a minute. I have tried a guest network set to only 2.4Ghz with beamforming on/off and fast roaming on/off and Mesh on/off on the device only.

I have since created a new wifi network with an old TP Link router not in Mesh and the connection seems to be stable. My conclusion is Ring + TP Link Mesh = FAIL

I can’t get this to work either. Have the rind DB3 and connected to M5.

I cannot view live but can view doorbell rings. Please help.

*ring db3

Similar here. No more notifications or history for my doorbell on a Deco M5

I had the problem of my ring doorbell not sending motion notifications nor saving the history.

I seem to have fixed it by enabling “Adult Content” and “online communication” in the Filter Level of the Profile to which my doorbell belongs to on the Deco network

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So just to chime in here, I’m from the UK with virgin media at 350mbs

I’ve got 4 rings cameras
Ring doorbell 3 plus
Ring stick up elite (PoE)
Ring floodlight
Ring stick up battery

Before when everything was in VM router, dashboard would update the elite and floodlight instantly as there power is always there. The doorbell and stick up would take about 30 seconds or so to update on the dashboard and around 5-20 for live view. The signal strength for the doorbell and floodlight was around 60-80 (shocking)

Bought Deco M5 December 2020 used it as router mode and well… problems as mentioned above really. Missed notifications, dashboard wouldn’t update the stick up or doorbell, live viewing them was a pig and rarely worked… but signal strength for all cameras was below 50, which is great! Note as well the elite and floodlight live view, dashboard and notifications worked fine!

Few days ago I changed them from router mode to AP and everything works! Dashboard loads all for within seconds, live view, notifications everything!

Ideally you buy a mesh system for its full usage, for now until my other mesh system arrives, I’ll be using then as AP mode. If the other mesh system works how I want it too, then I’ll be sending the Deco back, it’s nothing on Rings behalf it’s in my opinion Deco that has the faults.

I’ve just put in a Deco M5 system and now I cannot get any Live View to work on my Ring battery cam. I was told by TP-Link to contact Ring even though I explicitly pointed out that switching the camera back to my virgin router means Live View works. I now need to reconsider what I’ll do with this Deco system since its not fit for purpose if I cant use live view.

Update on my situation in case it helps anyone else: I logged a ticket with TP-Link support to get this looked into. After a truly terrible experience, I randomly checked Live View yesterday to find that is was working again without anything seemingly having changed on my side. When I let TP-Link support know, they came back with this nonsensical answer “This issue was already take care by our specialist to resolved the issue.

So I’ve no idea what they did and I’ve no idea if the issue has been fixed permanently. I would suggest anyone else having issues to contact TP-Link directly but be warned, their Support is absolutely terrible.

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Hi @Pogga. Thank you for sharing this information. It’s truly unfortunate that you had a negative experience, but I am glad this is now working for you. :slightly_smiling_face:

I lost weeks to this and finally solved it. For some reason the chime firmware does not like “high” IP addresses. My router was set to issue IP addresses in the range of 192.168.1.x and actually ended up at 192.168.1.190.

I change the IP range on my router to be 192.168.0.x and also assigned the chime a fixed IP address of 192.168.0.4 (nice and low for good measure). Now works a charm.

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