Hi @DecoDame. Thank you for letting me know what you’ve already tried so far. If the Doorbell is still unresponsive after resetting it, it could be a power-related concern. I’d recommend trying out these troubleshooting steps for power concerns related to the Doorbell Pro. If it is still not responsive after following those tips, you’ll want to reach out to our support team so they can take a deeper look. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to let us know what solution worked for you, or what our support team recommends! 