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Ring Protection Plus Extended Warranty

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New Neighbor

Ring Protection Plus Extended Warranty

Can someone explain to me what is covered by the Ring Protection Plus extended warranty?  I had it before I purchased my Ring Pro doorbell.  I have to do a hard reset on my doorbell every 2-3 days.  Ring support says there is nothing they can do because it's out of Warranty.  Can anyone clarify this for me?

 

Thanks.

2 REPLIES 2
New Neighbor III

Re: Ring Protection Plus Extended Warranty

From this page

https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscrip...

 

I get this quote

"For extended coverage warranty to apply to your Ring device, the device must be within its original warranty period when you subscribe to Ring Protect Plus. Once the original warranty expires, the device will be covered under Ring Protect Plus until you discontinue your subscription."

 

But I am not to say, I do not work for Ring.

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New Neighbor

Re: Ring Protection Plus Extended Warranty

Based on what you have said - Ring Plus plan in place before Ring PRO installed - then it should be covered.