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Ring Pro won't connect to any of my apps after doorbell ring

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New Neighbor

Ring Pro won't connect to any of my apps after doorbell ring

My apps (on any device) will not connect to the Ring Pro after the doorbell is pushed. It works fine any other time, including after a motion detection. 

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Accepted Solutions
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New Neighbor

Re: Ring Pro won't connect to any of my apps after doorbell ring

My issue was resolved by Ring customer service by having me install the Rapid Ring app.

View solution in original post

2 REPLIES 2
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Community Manager

Re: Ring Pro won't connect to any of my apps after doorbell ring

Hi @RanchoGold. I would try to uninstall the Ring app from your phone, reboot your phone and then reinstall your phone. This will ensure that you are running on the latest version on the app and that it is integrated with your phones OS. You will have to sign back in, so be sure to have your credentials handy. I hope this helps!



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Highlighted
New Neighbor

Re: Ring Pro won't connect to any of my apps after doorbell ring

My issue was resolved by Ring customer service by having me install the Rapid Ring app.

View solution in original post