Hey @rDoodly , have you also checked with your internet service provider that there is no outage or maintenance occurring? It’s certainly unusual to hear it connected but is not communicating anything. Some common causes of these symptoms are: too many devices connected to a network, a great distance between the router and device, and major interferences such as large appliances or thick exterior walls.
If these concerns persist, feel free to give our support a call for a more in depth look. Let us know how it goes!