cancel
Showing results for 
Search instead for 
Did you mean: 

Ring Pro suddenly far more sensitive

SOLVED
Highlighted
New Neighbor

Re: Ring Pro suddenly far more sensitive

Here's my zone. How could this be adjusted to fix the problem Ring created? 

Highlighted
New Neighbor

Re: Ring Pro suddenly far more sensitive

Your changes were not enhancements. I didn't have missed motion before. It worked exactly as I wanted it to. I agree with others that it is unusable now. I am set to people only. Headlights casting a moving shadow on my neighbors house when a car drives by at 5:30am should NOT set off a notification. PLEASE get rid of the upgrade "enhancements ". If things stay as they are, I will be canceling my subscription to Ring, I will be warning everyone I know to stay away from the Ring video doorbell, and I will post negative reviews online wherever I can. I loved this product and told everyone how great it was. Now I hate it!
Highlighted
New Neighbor

Re: Ring Pro suddenly far more sensitive

I agree, this is ridiculous, and unacceptable.  It obviously isn’t an issue a few people are suddenly having.  It all happened at the same time.  Coincidence??  I don’t think so.  I used to love my Ring doorbell, but now I have had to turn off the alerts, so it’s useless.  I was even looking at the other Ring products to add to my system, but no more.  It seems there is little interest on their part to fix this issue, as the same automatic reply is given out, suggesting things that we have all already done.  Therefore, I will more than likely be cancelling my subscription as well, and looking into one of their competitors.   Ring really messed up this time.

Highlighted
New Neighbor

Re: Ring Pro suddenly far more sensitive

Ridiculous that you should have a zone the size of a milk chute. I’m about to just shut this off forever. I reported problem. Nothing offered as solution thus far.
Highlighted
New Neighbor

Re: Ring Pro suddenly far more sensitive

These did not result in missed motion; they resulted in too much motion. Look, we all had these things set up perfectly and now you folks come along and mess with it. Now, I get alerted that moths are flying on neighbor’s’ porch. WTF put it back the way it was!!!! Adjusting the zone doesn’t work and furthermore, we shouldn’t have to. Ever heard the phrase, “If it ain’t broke, don’t fix it,”? This applies here. Time to reset back to where it was.
Highlighted
New Neighbor

Re: Ring Pro suddenly far more sensitive

I see Ring has no reply. Meanwhile I get notifications every time a car drives by 40 feet away on people only.
Interestingly enough, I have mine turned all the way down to people only and it didn’t detect me driving down my driveway, but it still goes off when someone walks by 20 more feet away, outside the motion zone. What’s that all about?
It worked fine before. Put it back the way it was.
Highlighted
New Neighbor II

Re: Ring Pro suddenly far more sensitive

Has anyone noticed any difference/improvements on sensitivity or updates in the code? I increased my zone back to closer to what I had it to prior to this debacle, and I've noticed a more "normal" sensitivity, closer to what it was before the Octomber 15 firmware change. I was out shopping for a Nest device, but I'm wondering if they finally listened and made some changes.

 

The version I have right now is 1.16.00267. I thought I had noted the previous version, but I am not able to find it.

 

Anyone else?

Highlighted
New Neighbor II

Re: Ring Pro suddenly far more sensitive

I would also like to hear from the Ring Team when Updates are going to be preformed. Or have the ability to do them manually instead of having them Auto install. Can we also please get a history/dates of the updates made over the last several months and what changes were made?

Highlighted
New Neighbor

Re: Ring Pro suddenly far more sensitive

Mine is much better. I also changed my zone so the road isn’t in the motion zone. Now it’s great
Highlighted
New Neighbor

Re: Ring Pro suddenly far more sensitive

Mine is still much more sensitive. Notability, it is picking up motion outside the motion zones.
/* */