I agree, this is ridiculous, and unacceptable. It obviously isn’t an issue a few people are suddenly having. It all happened at the same time. Coincidence?? I don’t think so. I used to love my Ring doorbell, but now I have had to turn off the alerts, so it’s useless. I was even looking at the other Ring products to add to my system, but no more. It seems there is little interest on their part to fix this issue, as the same automatic reply is given out, suggesting things that we have all already done. Therefore, I will more than likely be cancelling my subscription as well, and looking into one of their competitors. Ring really messed up this time.
Has anyone noticed any difference/improvements on sensitivity or updates in the code? I increased my zone back to closer to what I had it to prior to this debacle, and I've noticed a more "normal" sensitivity, closer to what it was before the Octomber 15 firmware change. I was out shopping for a Nest device, but I'm wondering if they finally listened and made some changes.
The version I have right now is 1.16.00267. I thought I had noted the previous version, but I am not able to find it.
I would also like to hear from the Ring Team when Updates are going to be preformed. Or have the ability to do them manually instead of having them Auto install. Can we also please get a history/dates of the updates made over the last several months and what changes were made?