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Ring Pro suddenly far more sensitive

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New Neighbor II

Re: Ring Pro suddenly far more sensitive


@Jennifer_Ring wrote:

Thank you for these examples and sharing your feedback, neighbors. In our efforts to better our motion detection performance, we rolled out an improvement to our powered devices designed to make your motion detection more accurate. With this improvement, you may have noticed an increase of motion alerts. Don't worry- simple adjustments will help get you the notifications that matter! Although our cameras are not as accurate in detecting motion as the human eye, improvements like this will certainly help lower the number of false alerts. 

 

If you're receiving too many alerts, follow these helpful tips: 

 

-Ensure that the sensitivity slider is set to 'People Only' 

-Create one zone that covers the area you'd like to be notified about. No need to draw a zone over the entire screen or multiple zones that lay on top of another. Just include the area of land for which you wish to receive notifications.

 

Have a nearby tree that alerts you of motion too often? Go ahead and exclude the tree from your motion zones. This will greatly improve the number of recurring motion alerts you receive from this one area. 

 

Keep in mind, it may take testing out a few different zones (even blocking out zones) to find the best ones for you and your home. If you require further assistance, feel free to share a photo of how you have your motion zones. We would love to help! 


Hello Jennifer,

 

In my humble opinion, Ring broke something. They did. I know that you and many others in your customer service department are keen to blame us, as the user and customer, for not having a small enough zone. But let's face it, things worked just fine before you made a change. And, based on your resopnse, it seems that there is NO INTENTION, for Ring to fix it.

 

So you've broken my device. I also find it unacceptable that you and your company get to decide which "notifications that matter." It matters to me to see someone approach my house, and not just when the've stepped foot on my porch and turn their backs since they notice I have a ring. The micro zone you've proposed to me will only capture if someone directly puts a foot on the porch, this is not acceptable. I used to really like your product and recommend it. I will not any longer.

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New Neighbor

Re: Ring Pro suddenly far more sensitive

This solution is unacceptable, because with my existing masked zone this will eliminate any notification of someone approaching the camera.

 

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New Neighbor

Re: Ring Pro suddenly far more sensitive

I have to say I agree. My devices worked perfectly fine, and now I have it turned down all the way to people only and it’s still going off like crazy from people walking by 30 feet away not even fully in the motion zone.
Why don’t you guys revert your software. This is ridiculous.
Highlighted
New Neighbor

Re: Ring Pro suddenly far more sensitive


@Jennifer_Ring wrote:

Thank you for these examples and sharing your feedback, neighbors. In our efforts to better our motion detection performance, we rolled out an improvement to our powered devices designed to make your motion detection more accurate. With this improvement, you may have noticed an increase of motion alerts. Don't worry- simple adjustments will help get you the notifications that matter! Although our cameras are not as accurate in detecting motion as the human eye, improvements like this will certainly help lower the number of false alerts. 

 

If you're receiving too many alerts, follow these helpful tips: 

 

-Ensure that the sensitivity slider is set to 'People Only' 

-Create one zone that covers the area you'd like to be notified about. No need to draw a zone over the entire screen or multiple zones that lay on top of another. Just include the area of land for which you wish to receive notifications.

 

Have a nearby tree that alerts you of motion too often? Go ahead and exclude the tree from your motion zones. This will greatly improve the number of recurring motion alerts you receive from this one area. 

 

Keep in mind, it may take testing out a few different zones (even blocking out zones) to find the best ones for you and your home. If you require further assistance, feel free to share a photo of how you have your motion zones. We would love to help! 


This solution is completely unacceptable. Everything was working perfectly before your supposed "improvements". I can not shrink my motion detection zones anymore because any smaller and I might as well just disable motion detection altogether. How can you possibly consider this an improvement when everything use to work fine before and now the doorbell cannot tell the difference between a 6 lb. cat and a 150 lb. person? (Yes, my slider is on "people only") Is this an official response from Ring? If it is I will be demanding a refund for my device that you essentially disabled, and I will be taking my business to Nest or any of your other competitors. 

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New Neighbor

Re: Ring Pro suddenly far more sensitive

I agree that this is unacceptable. Ring, you have a whole group of people with the same problem with a multitude of testimonies that, post upgrade, the Pro doorbell is unusable. Please escalate this issue to someone who has an interest in preserving the reputation of your company.  The replacement unit you sent has not arrived yet, but hearing this response doesn't give me much hope that the  new one will work any better.  I'll let you know.  

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Community Manager

Re: Ring Pro suddenly far more sensitive

The enhancements made to our motion detection should not result in 'missed motion'. I encourage you to share your motion zones here for in depth help. If not, adjust your zones per the suggestions made and set your notifications to People Only. The update was made to enhance and better the motion detection, to ensure you only receive motion alerts that are valid. I personally apologize if you feel changing your motion zones is unexceptable, but I also am confident by adjusting your zones you will notice an improvement with the alerts you receive. Again, feel free to  share your motion zones here to learn the best zones for you and your home. Thank you. 

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New Neighbor

Re: Ring Pro suddenly far more sensitive

The zone on mine has been adjusted several times, including by tech support.


It didn't fix the problem.

Highlighted
New Neighbor

Re: Ring Pro suddenly far more sensitive


@Jennifer_Ring wrote:

The enhancements made to our motion detection should not result in 'missed motion'. I encourage you to share your motion zones here for in depth help. If not, adjust your zones per the suggestions made and set your notifications to People Only. The update was made to enhance and better the motion detection, to ensure you only receive motion alerts that are valid. I personally apologize if you feel changing your motion zones is unexceptable, but I also am confident by adjusting your zones you will notice an improvement with the alerts you receive. Again, feel free to  share your motion zones here to learn the best zones for you and your home. Thank you. 


Jennifer,

I think you may have this entire issue confused. There is not a single person in this forum post who is complaining about 'missed motion'. In fact, it is quite the opposite, everyone here is being flooded by inconsequential motion alerts. Most of us here have already reduced our motion zones to pretty much the bare minimum and to suggest us to reduce it even further is not a solution at all. Quite frankly Jennifer, you not even taking the time to understand the posts on here and then suggesting a solution for a problem that is the exact opposite of the one being experienced is nothing short of a slap in the face. 

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New Neighbor

Re: Ring Pro suddenly far more sensitive

Hear, hear!
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New Neighbor

Re: Ring Pro suddenly far more sensitive

Well said.  I've adjusted my motion zone so many times (it's already set to people only). The only way I can use this camara is by completely turning off alerts, which defeats the purpose of having this in the first place. 

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