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Ring Pro suddenly far more sensitive

SOLVED
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New Neighbor

Re: Ring Pro suddenly far more sensitive

I'm having this problem. Please contact me via my acct email.
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New Neighbor

Re: Ring Pro suddenly far more sensitive

I have the exact same experience.  I have the setting at people only and now I am getting alerts everytime there is the slightest motion on the sidewalk in front of my house. Even if someone walks by on the sidewalk across the street, it's picking it up and alerting me.  Please let me know if you can help. 

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New Neighbor

Re: Ring Pro suddenly far more sensitive

Forgot to add that it's okay for Ring support to view my  videos and/or reach out to me to solve this. 

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New Neighbor

Re: Ring Pro suddenly far more sensitive

An actual solution would be nice.  I have tried "redrawing" the settings but it does not seem to have fixed the problem.

 

What do you suggest?

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New Neighbor

Re: Ring Pro suddenly far more sensitive

My Ring Pro over the past week or so is suddenly much more sensitive and I have made no changes in the "sensitivity" or line of vision.  It is going "off" every few minutes and my extreme "like" for the product is quickly turning to "dislike".  The problem seems to be magnified in the morning hours.

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New Neighbor

Re: Ring Pro suddenly far more sensitive

We are having the same issues as many others have already listed.  The Ring was working perfectly for the past year and would only notify us if someone was in the driveway or on the porch (approximately less than 15 feet away).  However, about a week ago we started receiving dozens of notifications per day and the camera was picking up all sorts of motion from much further distances (up to 50 feet away).  I have confirmed that our settings have not changed and everything is on the lowest sensitivity.  The notifications have become useless.

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New Neighbor

Re: Ring Pro suddenly far more sensitive

The first moderator said to contact support, which I did.

 

I don't know what more information can be provided other than what we reviwed that day.

 

Please don't mark something as solved if it isn't actually fixed.  

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New Neighbor

Re: Ring Pro suddenly far more sensitive

We are having the exact same issue as others in this thread. Starting October 16, what used to be a 5 alerts per day have become more like 5 per hour. The Ring is set to the lowest sensitivity (even less than People Only) and still it goes off for things I can't even see! Forcing an incredibly small motion zone or muting the alerts both miss the entire point of the doorbell. I would like to be contacted by email to have this problem resolved.

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New Neighbor

Re: Ring Pro suddenly far more sensitive

This isn't fixed. Based on the number of people complaining about this, I would at least expect someone from Ring to acknowledge that there's an issue and indicate that a fix is being developed.  I haven't seen that. I guess we all need to individually report this to support? 

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New Neighbor

Re: Ring Pro suddenly far more sensitive

FYI. I called Ring at 1-800-656-1918 and explained the situation. They very quickly were able to confirm that my door bell is amongst a batch that "are not performing to Ring standards". They are sending a replacement at no cost.  I'm happy with this solution, but it does seem odd that it suddently started having this problem after almost 2 years.  He didn't provide any specific information, but Ring seems to know about this problem. It makes me think there was some kind of security breach and they're keeping it quiet. 

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