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Ring Pro suddenly far more sensitive

SOLVED
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New Neighbor II

Re: Ring Pro suddenly far more sensitive

I called support and spoke to Mia then Brittany in Level 2 support. I was told that there was a software update on Oct 15 that likely affected the sensitivity. They added a People Only option in addition to the slider.

 

I was basically walked through making my zone smaller and smaller and smaller, to where I hardly have any zone coverage at all. I'm not sure I like this idea as I was able to get people walking across the street toward the house, and now I might get people's feet if they walk on the sidewalk in front of my house. Which seems a decrease in security. I am monitoring for now, but am not happy with this solution currently.

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New Neighbor

Re: Ring Pro suddenly far more sensitive

Same issue with all my Ring cameras! Just recently as well!
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New Neighbor

Re: Ring Pro suddenly far more sensitive

I am having the same problems and nothing is working. Please help...tired of the chimes every min

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New Neighbor

Re: Ring Pro suddenly far more sensitive


@Jennifer_Ring wrote:

Thank you for this information, neighbors! Looks like there may have been some adjustments with our motion detection. Please let me know if it is okay to reach out to you on the email address associated with your Community account as the team would like to see some recent examples. 



Yes, feel free to contact me in regards to this issue.

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New Neighbor II

Re: Ring Pro suddenly far more sensitive

This issue is NOT solved... did someone get a fix?

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New Neighbor II

Re: Ring Pro suddenly far more sensitive


@Jennifer_Ring wrote:

Thank you for this information, neighbors! Looks like there may have been some adjustments with our motion detection. Please let me know if it is okay to reach out to you on the email address associated with your Community account as the team would like to see some recent examples. 


Jennifer, can you remark on this being marked as solved. I am still having the issue unless I make my zone very small. In this case, it doesn't catch all the movement in front of my house. I just walked one way, then the other, and it only caught one of the directions on the same side walk.

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New Neighbor

Re: Ring Pro suddenly far more sensitive

I also continue to have the same issue.

 

This problem is far from "solved."

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Community Manager

Re: Ring Pro suddenly far more sensitive

I posted "Please let me know if it is okay to reach out to you on the email address associated with your Community account as the team would like to see some recent examples. " Only one neighbor actually responded that it was ok for me to reach out. Therefore, I marked my response as a solution for the time being so hopefully neighbors on this thread allow us to investigate this in more detail and get the information we need. 

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New Neighbor

Re: Ring Pro suddenly far more sensitive

You're welcome to contact me by email.

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New Neighbor

Re: Ring Pro suddenly far more sensitive

You can contact me, I don't have an issue with support reviewing the images/videos, I think today alone there were probably 15 or more alerts,  unfortunately I deleted most of them, but I can be assured the will be plenty tomorrow.

Unlike before I would maybe get 1-2 alerts a day, and those were from headlights on cars, which I try to filter out with a mask.

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