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Ring Pro suddenly far more sensitive

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New Neighbor

Re: Ring Pro suddenly far more sensitive

I can also confirm that my Ring Pro sensitivitiy seems to be hyper sensitive now. Adjusting the slider and redrawing the motion boxes have no effect. Have had this Ring Pro for over 2 years now without issue, now movement that would have been ignored earlier is now prompting an alert. Things like cats walking across the sidewalk or in some cases random trash blowing around have triggered motion alerts. I have gone from maybe 5 or 6 alerts a day for the past 2 years to close to 40 alerts a day this past week with the sensitivity set to people only and the detection box reduced to about 1/5 of what it used to be. Please help.

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New Neighbor

Re: Ring Pro suddenly far more sensitive

I have been having the same issue for the past 3 days... Called Ring Support twice - changed the sensitivity twice, changed the field of motion many times - all have no effect on the the number of alerts being received...  The camera is now useless, as there are too many alerts to pay attention to.  Why can't RING take responsiblity for a change THEY made and stop trying to get us to adjust our specifications that have worked (in my case) for 3 years? 

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New Neighbor

Re: Ring Pro suddenly far more sensitive

I am having the same issue! Tried redrawing the motion zones and adjusting sensitivity but still get notifications every time a car drives by. This just started on October 17. Never an issue prior to that day. What was changed? This is totally annoying and seriously reduces the value of the Ring doorbell!

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New Neighbor

Re: Ring Pro suddenly far more sensitive

I am about to rip my Ring doorbell off the door frame and throw it away. We have had ours for two years with no problem, and as of a few days ago, it goes off about every 10 seconds. I’ve tried making all of the suggested adjustments and it still goes off just when the wind blows. I really hope this problem gets fixed soon!! It’s literally gone off 8 times in the time I’ve typed this.
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New Neighbor

Re: Ring Pro suddenly far more sensitive

Update:

 

I called support.  He was very nice, but said they had no idea this is happening to anyone.  I told him to come here and read this thread.

 

He rebooted my doorbell from his side.

 

Now, I have the opposite issue - my doorbell barely chimes, even when someone is standing there.  I had company yesterday, and the alert only went off once, even with people coming and going multiple times.

 

I also went in and out several times, with only one alert.

 

So, if they tell you to reboot, use caution.

 

I'm going to have to call in again tomorrow and ask for an upper level tech.

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New Neighbor

Re: Ring Pro suddenly far more sensitive

Same issue here.  The motion sensitivity has suddenly gotten annoyingly frequent.  It used to detect only on the sidewalk coming up to my front door.  Starting today it now triggers when anyone walks by in the street which is 30 feet or more from my front door.  I have it on people only but it is going off so much it is about to be rendered useless.   I bought a new Ring Doorbell Pro today to replace my current one due to power issues I have been having.  My current Pro randomly shuts down and I have to take it off the wall, disconnect the wires and hook them back up to get it to reboot.  (And yes I have a 16 vac 30VA transformer in the attic).  I was going to install the new Doorbell Pro, but if this is the new norm for motion alerts I may return it and go another direction.

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New Neighbor

Re: Ring Pro suddenly far more sensitive

It's still happening to me even though I have it set to lowest sensitivity.
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New Neighbor II

Re: Ring Pro suddenly far more sensitive

Jennifer, I would welcome getting some Technical Help on this issue. I can tell that Ring has done some oftware upgrades, because I got a notification that "with the new software," so something has definately changed.

 

Please feel free to open a case on my behalf as I really am tired of getting so many alerts. It was working fine, then suddenly become hyper senstive, and even when I elminate the area where the alerts come from, it still goes off.

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New Neighbor

Re: Ring Pro suddenly far more sensitive

I thought I was going crazy, I have been trigger on every person walking their dog since the made this change.... It is VERY annoying....  It as if I almost have to disable the alerts which almost makes the camera useless unless someone rings the door bell. Please put back the old firmware.  Or put a "hypersensitive" button that can be disabled.

 

 

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New Neighbor

Re: Ring Pro suddenly far more sensitive

I have the same problem and the slide is all the way towards people.
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