@Jennifer_Ring wrote:
Thank you for these examples and sharing your feedback, neighbors. In our efforts to better our motion detection performance, we rolled out an improvement to our powered devices designed to make your motion detection more accurate. With this improvement, you may have noticed an increase of motion alerts. Don’t worry- simple adjustments will help get you the notifications that matter! Although our cameras are not as accurate in detecting motion as the human eye, improvements like this will certainly help lower the number of false alerts.
If you’re receiving too many alerts, follow these helpful tips:
-Ensure that the sensitivity slider is set to ‘People Only’
-Create one zone that covers the area you’d like to be notified about. No need to draw a zone over the entire screen or multiple zones that lay on top of another. Just include the area of land for which you wish to receive notifications.
Have a nearby tree that alerts you of motion too often? Go ahead and exclude the tree from your motion zones. This will greatly improve the number of recurring motion alerts you receive from this one area.
Keep in mind, it may take testing out a few different zones (even blocking out zones) to find the best ones for you and your home. If you require further assistance, feel free to share a photo of how you have your motion zones. We would love to help!
Hello Jennifer,
In my humble opinion, Ring broke something. They did. I know that you and many others in your customer service department are keen to blame us, as the user and customer, for not having a small enough zone. But let’s face it, things worked just fine before you made a change. And, based on your resopnse, it seems that there is NO INTENTION, for Ring to fix it.
So you’ve broken my device. I also find it unacceptable that you and your company get to decide which “notifications that matter.” It matters to me to see someone approach my house, and not just when the’ve stepped foot on my porch and turn their backs since they notice I have a ring. The micro zone you’ve proposed to me will only capture if someone directly puts a foot on the porch, this is not acceptable. I used to really like your product and recommend it. I will not any longer.