I called support and spoke to Mia then Brittany in Level 2 support. I was told that there was a software update on Oct 15 that likely affected the sensitivity. They added a People Only option in addition to the slider.
I was basically walked through making my zone smaller and smaller and smaller, to where I hardly have any zone coverage at all. I’m not sure I like this idea as I was able to get people walking across the street toward the house, and now I might get people’s feet if they walk on the sidewalk in front of my house. Which seems a decrease in security. I am monitoring for now, but am not happy with this solution currently.
Thank you for this information, neighbors! Looks like there may have been some adjustments with our motion detection. Please let me know if it is okay to reach out to you on the email address associated with your Community account as the team would like to see some recent examples.
Yes, feel free to contact me in regards to this issue.
Thank you for this information, neighbors! Looks like there may have been some adjustments with our motion detection. Please let me know if it is okay to reach out to you on the email address associated with your Community account as the team would like to see some recent examples.
Jennifer, can you remark on this being marked as solved. I am still having the issue unless I make my zone very small. In this case, it doesn’t catch all the movement in front of my house. I just walked one way, then the other, and it only caught one of the directions on the same side walk.
I posted "Please let me know if it is okay to reach out to you on the email address associated with your Community account as the team would like to see some recent examples. " Only one neighbor actually responded that it was ok for me to reach out. Therefore, I marked my response as a solution for the time being so hopefully neighbors on this thread allow us to investigate this in more detail and get the information we need.
You can contact me, I don’t have an issue with support reviewing the images/videos, I think today alone there were probably 15 or more alerts, unfortunately I deleted most of them, but I can be assured the will be plenty tomorrow.
Unlike before I would maybe get 1-2 alerts a day, and those were from headlights on cars, which I try to filter out with a mask.
I have the exact same experience. I have the setting at people only and now I am getting alerts everytime there is the slightest motion on the sidewalk in front of my house. Even if someone walks by on the sidewalk across the street, it’s picking it up and alerting me. Please let me know if you can help.
My Ring Pro over the past week or so is suddenly much more sensitive and I have made no changes in the “sensitivity” or line of vision. It is going “off” every few minutes and my extreme “like” for the product is quickly turning to “dislike”. The problem seems to be magnified in the morning hours.
We are having the same issues as many others have already listed. The Ring was working perfectly for the past year and would only notify us if someone was in the driveway or on the porch (approximately less than 15 feet away). However, about a week ago we started receiving dozens of notifications per day and the camera was picking up all sorts of motion from much further distances (up to 50 feet away). I have confirmed that our settings have not changed and everything is on the lowest sensitivity. The notifications have become useless.
We are having the exact same issue as others in this thread. Starting October 16, what used to be a 5 alerts per day have become more like 5 per hour. The Ring is set to the lowest sensitivity (even less than People Only) and still it goes off for things I can’t even see! Forcing an incredibly small motion zone or muting the alerts both miss the entire point of the doorbell. I would like to be contacted by email to have this problem resolved.
This isn’t fixed. Based on the number of people complaining about this, I would at least expect someone from Ring to acknowledge that there’s an issue and indicate that a fix is being developed. I haven’t seen that. I guess we all need to individually report this to support?
FYI. I called Ring at 1-800-656-1918 and explained the situation. They very quickly were able to confirm that my door bell is amongst a batch that “are not performing to Ring standards”. They are sending a replacement at no cost. I’m happy with this solution, but it does seem odd that it suddently started having this problem after almost 2 years. He didn’t provide any specific information, but Ring seems to know about this problem. It makes me think there was some kind of security breach and they’re keeping it quiet.