Ring Pro suddenly far more sensitive

I have the same problem and the slide is all the way towards people.

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I called support and spoke to Mia then Brittany in Level 2 support. I was told that there was a software update on Oct 15 that likely affected the sensitivity. They added a People Only option in addition to the slider.

I was basically walked through making my zone smaller and smaller and smaller, to where I hardly have any zone coverage at all. I’m not sure I like this idea as I was able to get people walking across the street toward the house, and now I might get people’s feet if they walk on the sidewalk in front of my house. Which seems a decrease in security. I am monitoring for now, but am not happy with this solution currently.

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Same issue with all my Ring cameras! Just recently as well!

I am having the same problems and nothing is working. Please help…tired of the chimes every min

@Jennifer_Ring wrote:

Thank you for this information, neighbors! Looks like there may have been some adjustments with our motion detection. Please let me know if it is okay to reach out to you on the email address associated with your Community account as the team would like to see some recent examples.

Yes, feel free to contact me in regards to this issue.

This issue is NOT solved… did someone get a fix?

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@Jennifer_Ring wrote:

Thank you for this information, neighbors! Looks like there may have been some adjustments with our motion detection. Please let me know if it is okay to reach out to you on the email address associated with your Community account as the team would like to see some recent examples.

Jennifer, can you remark on this being marked as solved. I am still having the issue unless I make my zone very small. In this case, it doesn’t catch all the movement in front of my house. I just walked one way, then the other, and it only caught one of the directions on the same side walk.

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I also continue to have the same issue.

This problem is far from “solved.”

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I posted "Please let me know if it is okay to reach out to you on the email address associated with your Community account as the team would like to see some recent examples. " Only one neighbor actually responded that it was ok for me to reach out. Therefore, I marked my response as a solution for the time being so hopefully neighbors on this thread allow us to investigate this in more detail and get the information we need.

You’re welcome to contact me by email.

You can contact me, I don’t have an issue with support reviewing the images/videos, I think today alone there were probably 15 or more alerts, unfortunately I deleted most of them, but I can be assured the will be plenty tomorrow.

Unlike before I would maybe get 1-2 alerts a day, and those were from headlights on cars, which I try to filter out with a mask.

I’m having this problem. Please contact me via my acct email.

I have the exact same experience. I have the setting at people only and now I am getting alerts everytime there is the slightest motion on the sidewalk in front of my house. Even if someone walks by on the sidewalk across the street, it’s picking it up and alerting me. Please let me know if you can help.

Forgot to add that it’s okay for Ring support to view my videos and/or reach out to me to solve this.

An actual solution would be nice. I have tried “redrawing” the settings but it does not seem to have fixed the problem.

What do you suggest?

My Ring Pro over the past week or so is suddenly much more sensitive and I have made no changes in the “sensitivity” or line of vision. It is going “off” every few minutes and my extreme “like” for the product is quickly turning to “dislike”. The problem seems to be magnified in the morning hours.

We are having the same issues as many others have already listed. The Ring was working perfectly for the past year and would only notify us if someone was in the driveway or on the porch (approximately less than 15 feet away). However, about a week ago we started receiving dozens of notifications per day and the camera was picking up all sorts of motion from much further distances (up to 50 feet away). I have confirmed that our settings have not changed and everything is on the lowest sensitivity. The notifications have become useless.

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The first moderator said to contact support, which I did.

I don’t know what more information can be provided other than what we reviwed that day.

Please don’t mark something as solved if it isn’t actually fixed.

We are having the exact same issue as others in this thread. Starting October 16, what used to be a 5 alerts per day have become more like 5 per hour. The Ring is set to the lowest sensitivity (even less than People Only) and still it goes off for things I can’t even see! Forcing an incredibly small motion zone or muting the alerts both miss the entire point of the doorbell. I would like to be contacted by email to have this problem resolved.

This isn’t fixed. Based on the number of people complaining about this, I would at least expect someone from Ring to acknowledge that there’s an issue and indicate that a fix is being developed. I haven’t seen that. I guess we all need to individually report this to support?