cancel
Showing results for 
Search instead for 
Did you mean: 

Ring Pro suddenly far more sensitive

SOLVED
Highlighted
Community Manager

Re: Ring Pro suddenly far more sensitive

Thank you for confirming this information.  In addition to checking for any updates available, I recommend also optimizing and reconfiguring all motion settings, including redrawing zones to take full advantage of your motion detection abilities. Let us know how it goes! :slightly_smiling_face:



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
New Neighbor

Re: Ring Pro suddenly far more sensitive

I tried this.

 

It did not work.


According to the settings, mine has the latest update.

New Neighbor

Re: Ring Pro suddenly far more sensitive

I also verfied the latest update was installed (When did this come out?) and also tried changing and adding a new zone, deleting old one.

 

This made no difference. The issue continues.

Community Manager

Re: Ring Pro suddenly far more sensitive

Hi neighbors! Motion truly depends on your specific environment and the field of view your device has. It takes time to find the best ones for you and your home. It took me at least 4 different settings and a wedge kit to find the perfect one for my home -- trial and error Smiley Happy We're here to help along the way, but if you require more one on one assistance please give our support team a call. Feel free to share your motion zones here as well Smiley Happy

New Neighbor

Re: Ring Pro suddenly far more sensitive

Just FYI - I have had this doorbell for a year, and this is the first time it is behaving in this way.

pfv
New Neighbor

Re: Ring Pro suddenly far more sensitive

I had the ring set perfectly--it only alerted us when someone came up our walkway or was in the driveway. It worked just like that for a year. Then, a few days ago with no changes on my part, it is radically more sensitive. It now picks up anyone about thirty yards further than before. 

 

I appreciate that you want me to find the perfect settings; however, I had those. What changed?

 

I am getting about fifty notifications per day when I used to get none, one, or two.

New Neighbor

Re: Ring Pro suddenly far more sensitive

I am in the exact same situation as the other two Ring users on this thread. Although I haven't had mine a year yet, it was working amazing, and only sent alerts when someone walked on the sidewalk directly in front of the house, or up on my porch or in my driveway.

 

Now, it catches any type of movement from in the park across the street from my house. I CHANGED NOTHING between the time it worked perfectly, to the time it started going off every few minutes, or in some cases, every minute. This is especially true in the morning as people are getting up and taking walks in the park.

 

Please be sure to read the ENTIRE thread before suggesting things that have already been tried and also to better understand the situation. It seems we are getting "helpful hints" from someone just reading the title of the post, and not actually taking the time to read that all of us have posted about the situation.

 

Thank you.

New Neighbor

Re: Ring Pro suddenly far more sensitive

Also, can you please answer the question if there was a recent software or firmware update. Nothing changes on my side, so it would see that since I have auto updates set, that it could have easily been a software or firmware update that was automatically installed by Ring.

 

I work for a company that does software and firmware updates, we all know that sometimes Updates that fix defects/bugs could introduce other issues.

 

Thank you

Community Manager

Re: Ring Pro suddenly far more sensitive

Thank you for this information, neighbors! Looks like there may have been some adjustments with our motion detection. Please let me know if it is okay to reach out to you on the email address associated with your Community account as the team would like to see some recent examples. 

pfv
New Neighbor

Re: Ring Pro suddenly far more sensitive

Yes.