Yesterday, our doorbell pro that we've had for about a year became far more sensitive. I have it set to the lowest motion capture, with a small zone aimed at people coming up our sidewalk to the house. Now, anyone who walks by on our side of the street or even the opposite side of the street produces a notification, which, if it continues, will make me ignore the notifications.
Does anyone know a reason why the sensitivity would change so radically in one day?
Solved! Go to Solution.
Thank you for these examples and sharing your feedback, neighbors. In our efforts to better our motion detection performance, we rolled out an improvement to our powered devices designed to make your motion detection more accurate. With this improvement, you may have noticed an increase of motion alerts. Don't worry- simple adjustments will help get you the notifications that matter! Although our cameras are not as accurate in detecting motion as the human eye, improvements like this will certainly help lower the number of false alerts.
If you're receiving too many alerts, follow these helpful tips:
-Ensure that the sensitivity slider is set to 'People Only'
-Create one zone that covers the area you'd like to be notified about. No need to draw a zone over the entire screen or multiple zones that lay on top of another. Just include the area of land for which you wish to receive notifications.
Have a nearby tree that alerts you of motion too often? Go ahead and exclude the tree from your motion zones. This will greatly improve the number of recurring motion alerts you receive from this one area.
Keep in mind, it may take testing out a few different zones (even blocking out zones) to find the best ones for you and your home. If you require further assistance, feel free to share a photo of how you have your motion zones. We would love to help!
I am having this EXACT SAME ISSUE! I wish I had seen your post before I did a new one today.
Is yours detecting movement farther away and for much smaller objects than before? and with no changes made by you?
Early this morning, my Ring Video Doorbell Pro starting going off constantly. I've made no chagnes to the sentitivty, but now it is picking up and reporting movement across the street. My Zone is the same as it has always been, and we've never had this happen.
Typically it will pick up people in front of our house on the sidewalk, cars that pull up, and those that ride close to the front of our house. Now, it is picking up every little movement across the street. (we have a very wide street) It has NOT done this before unless it is a huge vehicle, like a tow truck. So everytime someone walks on the side walk at the park, it goes off. AGain, it has NEVER done this before and I've made no changes prior to this increase sensitivity.
I have since gone in and made the zone smaller, and lowered the sensitivity, but it has made no difference.
Any ideas? was there a recent firmware update?
HELP! It is going off every few minutes, sometimes once a minute, which defeats the purpose of having the Ring to capture actual applicable events.
Yes--no changes and a dramatic increase in sensitivity to people walking twice as far away as would have been detected before.
This is Exactly what I've been experiencing since early this morning. I even made my zone smaller, but it doesn't matter, it still is going off like crazy.
We appreciate all of your feedback. Can everyone confirm if this still occurs when motion sensitivity is set to "People only"?
This was my original setting when this issue cropped up. After I was bombarded with constant alerts, I changed it to the minimum amount (took off the People Only) and slide the bar down to the left all the way. This had NO CHANGE. So I put it back to People Only.
I also rebuilt the zone, and deleted the old one thinking some corruption or other possible thing being held in the zone. This also has made no difference.