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Ring Pro suddenly far more sensitive

SOLVED
pfv
New Neighbor

Ring Pro suddenly far more sensitive

Yesterday, our doorbell pro that we've had for about a year became far more sensitive. I have it set to the lowest motion capture, with a small zone aimed at people coming up our sidewalk to the house. Now, anyone who walks by on our side of the street or even the opposite side of the street produces a notification, which, if it continues, will make me ignore the notifications.

 

Does anyone know a reason why the sensitivity would change so radically in one day?

100 REPLIES 100
New Neighbor

Re: Ring Pro suddenly far more sensitive

I am having this EXACT SAME ISSUE! I wish I had seen your post before I did a new one today.

 

Is yours detecting movement farther away and for much smaller objects than before? and with no changes made by you?

Thank you!

New Neighbor

Re: Ring Pro suddenly far more sensitive

Add me to the list of those with this issue.

New Neighbor

Re: Ring Pro suddenly far more sensitive

I removed my separate post and am going to piggy back on this one. Here is from my deleted post:
 
Ring Video Doorbell Pro Going off Constantly
 

 

Early this morning, my Ring Video Doorbell Pro starting going off constantly. I've made no chagnes to the sentitivty, but now it is picking up and reporting movement across the street. My Zone is the same as it has always been, and we've never had this happen.

 

Typically it will pick up people in front of our house on the sidewalk, cars that pull up, and those that ride close to the front of our house. Now, it is picking up every little movement across the street. (we have a very wide street) It has NOT done this before unless it is a huge vehicle, like a tow truck. So everytime someone walks on the side walk at the park, it goes off. AGain, it has NEVER done this before and I've made no changes prior to this increase sensitivity.

 

I have since gone in and made the zone smaller, and lowered the sensitivity, but it has made no difference.

 

Any ideas? was there a recent firmware update?

 

HELP! It is going off every few minutes, sometimes once a minute, which defeats the purpose of having the Ring to capture actual applicable events.

 

Thank you!

pfv
New Neighbor

Re: Ring Pro suddenly far more sensitive

Yes--no changes and a dramatic increase in sensitivity to people walking twice as far away as would have been detected before.

New Neighbor

Re: Ring Pro suddenly far more sensitive

This is Exactly what I've been experiencing since early this morning. I even made my zone smaller, but it doesn't matter, it still is going off like crazy.

Highlighted
Community Manager

Re: Ring Pro suddenly far more sensitive

We appreciate all of your feedback. Can everyone confirm if this still occurs when motion sensitivity is set to "People only"?



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New Neighbor

Re: Ring Pro suddenly far more sensitive

This was my original setting when this issue cropped up. After I was bombarded with constant alerts, I changed it to the minimum amount (took off the People Only) and slide the bar down to the left all the way. This had NO CHANGE. So I put it back to People Only.

 

I also rebuilt the zone, and deleted the old one thinking some corruption or other possible thing being held in the zone. This also has made no difference.

New Neighbor

Re: Ring Pro suddenly far more sensitive

Mine is set to people only.

New Neighbor

Re: Ring Pro suddenly far more sensitive

Marley_Ring - Any Idea why this changed out of the blue and what can be done to resolve it?