These doorbells are complete junk now!!! Mine is doing the exact thing! I’m putting a normal security camera at my front door and going back to the good old reliable, old fashioned door bell! I went with the Wayze Camera, they are amazing!!! And fairly cheap! It’s installed low enough to see faces but high enough to not be tampered with, I have a window beside my front door so it can even be put inside. Get rid of these stupid ring doorbells! RING is not doing a thing to help fix the problem!!!