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Ring Pro suddenly far more sensitive

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New Neighbor

Re: Ring Pro suddenly far more sensitive

Ring, if you're listening...please reverse everything you have done to make sensors more sensitive. You just messed things up.

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New Neighbor III

Re: Ring Pro suddenly far more sensitive

What firmware version did this change occur in?

I'm at v2.2.00097 as of 2/2020

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New Neighbor

Re: Ring Pro suddenly far more sensitive

I no longer have that only a sensitivity slider really upsets me
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New Neighbor

Re: Ring Pro suddenly far more sensitive

Hey Ring - is anyone out there reading this stuff?  You really need to address this issue!  I'm still getting more than 50 notifications a day - I've basically shut down notifications, so your device is doing me no good!  Again, change things back to where they were before you screwed it up within the last couple of months!  Also, have your senior management team attend some training on the importance of customer service!

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New Neighbor

Re: Ring Pro suddenly far more sensitive

Our Ring was doing the same as all the other complaints here. I do not believe it has to do with sensor range at all. I replaced my battery, hit the reset button, rang the doorbell, and have had no problems/false notifications for 2 days. Worth a try, and you will certainly sleep better. Hope this works for you.
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New Neighbor

Re: Ring Pro suddenly far more sensitive

I have a Ring Pro; it is hardwired and has no internal battery. Checking device health in the app shows that everything is running fine. Too bad it’s not operating fine (still capturing every single movement with 50-60 motion detections per day vs the 10-15 we used to get with the same settings. Ring messed something up and unfortunately is too lame to admit it or fix it. We’re installing a new device (not a Ring).
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New Neighbor

Re: Ring Pro suddenly far more sensitive

Please let me know what device you decide to go with as I have been ready to switch as well.
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New Neighbor

Re: Ring Pro suddenly far more sensitive

Once a purchase is made and installed I'll let you know the results.  Just started looking into alternatives; both the Arlo and the Nest Hello get realy good reviews from reputsable sources (including PCMag and and cnet).  Before I make the jump I'll be checking out the c ustomer service reviews for the alterntives as well (don't want to end up with another useless customer service team like the one supporting Ring customers).

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New Neighbor

Re: Ring Pro suddenly far more sensitive

These doorbells are complete junk now!!! Mine is doing the exact thing! I’m putting a normal security camera at my front door and going back to the good old reliable, old fashioned door bell! I went with the Wayze Camera, they are amazing!!! And fairly cheap! It’s installed low enough to see faces but high enough to not be tampered with, I have a window beside my front door so it can even be put inside. Get rid of these stupid ring doorbells! RING is not doing a thing to help fix the problem!!!
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New Neighbor

Re: Ring Pro suddenly far more sensitive

I’ve done what you have suggested RING, nothing works!!! These doorbells are junk!!!