My Ring Pro decided to disconnect so I went through the setup process, but it's still not working. I am now connected to the smartphone app and the Device Health reports voltage as "Good", Signal Strength is -42 and firmware is 1.16.00263.
All that said, the doorbell doesn't work. I can't connect to the Live View and it doesn't record anything.
Has anyone run into this?
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I have the same issue, was working fine for the last 3 weeks then suddenly no connection to wi-fi,I've done all the checks and resets but still refuses to connect. Hope someone has an answer.
Sorry to see all of you experiencing connection concerns. The first thing we suggest checking is the RSSI, in your Doorbell Pro's Device Health, in the Ring app. Check out our Community guide to learn more on how to obtain good signal strength.
@james1803 as you mentioned having a good RSSI, I recommend also ensuring your Pro is connected to 2.4 Ghz Wifi versus the 5 Ghz frequency, for a more dependable connection.
If connection concerns persist, the next best thing to check would be power which can also be seen in your Pro's Device Health, in the app. Please let us know how this goes
Thanks for the reply.
My Voltage reports "Good" in device health and the device it connected to the 2.4 Ghz Wifi. The Health check is succeeding (last check was 2 mins ago). So everything seems good, but trying to connect to live view just says "Activating Device..." for about a minute and then "Live View Ended" without ever connecting. Is there something else to try?
I am having the same issue, I hope you get it resolved. I have had mine installed for almost a year and it appears that now for some reason or another it is not getting enough power. I took it down yesterday and charged it. There is a hidden mico usb port on the left side, it hasn't seemed to remedy my issue though as one day later I am back in the same situation where it refuses to connect. Mine is now reading 3557 mV in the reported voltage.
I have the same problem.
Ring Pro Doorbell and Wifi environment hasn't changed in the last 12 months. Pro disconnects repeatedly. Feels like a firwamre upgrade or something else that is causing the problem. When connected I have RSSI-42 and "Good" voltage. Firmware is "Up to Date"
@longcj2 for power concerns, the following variables are best to check:
For more tips and tricks on troubleshooting power, visit this help center article, or reach out to our support team at 800-656-1918. I hope this helps
As an update for those with similar problems. I spent an hour working with a tech support person from Ring. They were helpful and we tested various Internet connectivity scenarios, I sent pictures of my installation, etc. They made comments like "you need to get a professional electrician out to check your transformer," BUT at the end of the back and forth they sent me a replacement device. I installed the device and all is well again.
Again, my device had been working for 9+months before it stopped connecting. It would be helpful for Ring to have better on device diagnostics for situations like this rather than blaming the guage of my electrical wire, the transformer voltage, etc..