Hey @Scosha. This may be a problem due to the Pro Power Kit not being installed, even though it is directly to the transformer. The Pro Power Kit is always needed for the installation, as you will see in the wiring diagrams here. I recommend ensuring you install this with the Pro Power Kit, and if you still cannot get the Doorbell to stay connected, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
Thank you for checking on the power variables @Scosha! The best next step is to check your wifi signal strength, or RSSI, which can be found in the Device Health section of your Ring app. Check out our Community post about RSSI for tips on optimizing this signal strength.
If the RSSI is plenty sufficient, please ensure the Video Doorbell Pro is connecting to your network via the 2.4 Ghz channel frequency, rather than the 5 Ghz. I hope this helps!