I am having the same problem with mine, I didn’t have any problem at all for about 6 months then it just quit working. I trimmed back ther wires and reconnected it and that owrked for a couple months then it happened againl I’ve done this 3 times now, lasts up to 2 months then dies. If I have the pro plan will it cover a new device? I believe my wiring may be to old. Possibly the rechargable battery option wold be a better fit?