Our button also cracked after less than two years of normal use. This is a significant design flaw in the product. We are expected to purchase a new $250 doorbell every two years. We should look into a class action lawsuit.
Looks like I am one of the lucky ones with a crappy button. What a freaking joke that they didn't make a button that can last. Will definitely not be buying a Ring device again and will warn others against wasting their mone the same way.
I have the answer to cracked button issue: I called RING and they told me since the door bell is out of warranty, they will give me a 35% discount on a new unit.
Therefore, I can get a new button for $424.
Such a deal.
Alternative: I desided to hang a note on my RING doorbell unit indicating that this cracked doorbell will not be replaced because RING wanted $424 to send me a new one.
Have a nice day RING.
cracked button here too!
fell off after the one year warranty. called support and got offered a discount to buy a new unit or go kick rocks.
now i have packing tape holding the button to show how great this product is.
seems this is a VERY common issuse/flaw
RING, please man up and address the issue instead of sweeping it under