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Ring Pro cracked button

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New Neighbor

Re: Ring Pro cracked button

Mine is also cracked. I replaced a doorbell that was 13 years old that wasn't cracked. Once this one stops working, I will try a nest doorbell. It's utterly ridiculous that a $250 doorbell button lasts a little over a year and is not replaceable.
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New Neighbor II

Re: Ring Pro cracked button

I agree completely. Shame on Ring.

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New Neighbor

Re: Ring Pro cracked button

I'm happy to print these for others for a little over the cost of shipping.  The only other printing services I know of charge a lot for small volume but either way I'm happy to help.  Not sure if there's a way to PM me on this board or not.

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New Neighbor

Re: Ring Pro cracked button

I called Ring today. They were very helpful. My doorbell isn’t one year old yet, so they volunteered to send me a replacement unit and asked that I send the old unit in for them to conduct an engineering review. They insisted I took some pictures and emailed them the same. Fairly painless and very friendly customer service call center out of Arizona. I suspect that my one year warranty will be up in a couple of months, so when it happens again over the next 12 months, I might be SOL. I’ve already proactively ordered 3D printed replacement buttons. When I run out of options in a year or two, I guess I’ll be attempting to replace a button. Hopefully there will be a YouTube video or an instructible posted before that happens.
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New Neighbor

Re: Ring Pro cracked button

Thank you for all your work CodeMonkey. I have already orders prints of your button from a contact I made on makexyz. He charged me $10 for two. Since I’m getting a new doorbell, I don’t think I’ll be testing your design for a year or two, but when I do, I’ll let you know how it worked out. Do you know of any resource guide on how perform such a project? I would think that a smart phone screen repair shop might be capable of doing this. What do you think?
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New Neighbor

Re: Ring Pro cracked button

I guess I should have taken video and pics of my process.  I may still do it but I hesitate to disassemble something that's working again.  Fortunately it's a fairly straight forward process where most of the screws and "next steps" aren't too difficult to figure out, approaching it logically.  The toughest part was separating the back from the front that's both clipped and screwed in and has a great, though non-adhesive, seal.  Took a few spudgers to keep it from clipping back together while separating.  Overall it wasn't too difficult.  It was mostly tricky designing the button to fit correctly.  Thankful for free personal use versions of commercial tools like Fusion 360.  An hour later I had a design that I could share with the community that I didn't see anywhere else, even though there's definitely a demand for it with some models at least.

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New Neighbor

Re: Ring Pro cracked button

That's awesome to hear.  It's not a difficult process and doesn't require any specialized tools  outside of some narrow shaft fine philips head screwdrivers and some spudgers to keep things separated.  The whole process is mostly removing about 3-4 layers of covers and circuit boards carefully from each other and about 9 small screws that have to be removed and replaced.  Other than that, just making sure to use care not to break or pull out any of the ribbon cables inside and test the button before re-assembly.  If you don't count the itterations and testing to get to the final design, the whole process took less than an hour to just replace.  One additional hour to do the design and itterate, by itself.  Very rewarding to contribute to even small needs like this one.  Glad I could help.

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New Neighbor

Re: Ring Pro cracked button

I’m wondering why the button isn’t made out of black anodized alloy aluminum or titanium? I guess it costs too much? When I first got my Ring Pro out of the box, I remember thinking to myself, “Why doesn’t a $250 doorbell have a milled brass button?”
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New Neighbor

Re: Ring Pro cracked button

This is an update in my case....

 

So basically I contacted Ring Support team they really helped me a lot! Seems they are aware about the situation and also the new version they are releasing seems to have an improved button. After my Ring Pro was out of warranty they sent me a replacement unit and I sent back the faulty one.

 

For me since the replacemente unit came in a retail box I was able to sell it and moved to another brand (Google Hello) since all my home enviroment is on Google and not in Amazon. The only downside is I'm not able to see my camera in my Samsung Fridge but well I feel that Google Hello has more support and development. Just my 2 cents.

 

Thanks Ring team and also I recommend the Tech Support team they are friendly and great kudos for them!

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New Neighbor II

Re: Ring Pro cracked button

CodeMonky - I do not see a PM feature. You can message me on Facebook via this link https://m.me/rob.bond.56

 

Thanks!

 


@CodeMonkey wrote:

I'm happy to print these for others for a little over the cost of shipping.  The only other printing services I know of charge a lot for small volume but either way I'm happy to help.  Not sure if there's a way to PM me on this board or not.


 

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