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Ring Pro cracked button

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New Neighbor III

Re: Ring Pro cracked button


@Ag wrote:

My button cracked as well. They told me out of warranty. Seems like poor workmanship to me. 


I Agree. Ring needs to test what happens when people push the doorbell button with their thumb-nail or fingernail instead of their thumb or finger.

The damage in the pics does not look like pure heat-induced splitting, but more like pressure-induced splitting caused by possibly a finger-nail on already degrading material.

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New Neighbor

Re: Ring Pro cracked button

Agreed this is a problem.  Installed my new one 13 months ago and the button is cracked. They offered me $100 off another new one but if it only last 13 months would much rather try a competitor first. Thank goodness I found out about this before Black Monday as I was going to purchase multiple security lights/cameras to go with the doorbell. Time for more research for alternatives. 

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New Neighbor

Re: Ring Pro cracked button

I have the same crack in my doorbell as well and currently the ring doorbell is not working. It is also only 2 yrs old. My Ring doorbell never gets direct sunlight or excessive heat.

 

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New Neighbor

Re: Ring Pro cracked button

Same here, I find kind of unacceptable to have this issue after before 2 years that I bought the product. It was no "cheap" almost $200. So Ring want me to spend another $200 for another doorbell that needs to be replaced again in another 1 year and 8 months?

 

Unbelievable Smiley Sad 

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New Neighbor

Re: Ring Pro cracked button

Same for my Ring Elite. Its less than a year old and just noticed it today. I bought the Elite since its direct wired, but there is no way I'm buying another $500 doorbell to replace this one.
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New Neighbor

Re: Ring Pro cracked button

I just discovered that the button on my ring doorbell pro is cracked (it faces late afternoon sun) and it does not connect to wifi anymore. Spending $200 for a product that does not last 18 months is not a wise investment. The 12$ doorbell it replaced lasted 16 years and was still functioning.  I am very disappointed and am now questioning the robustness of the ring doorbell pro.

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New Neighbor II

Re: Ring Pro cracked button

The same here. After about 12 months the button has cracked. Ring Support indicates as the unit is out of warranty (October 2018 purchase), so I am out of luck. Not good for their premium doorbell camera model.

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New Neighbor

Re: Ring Pro cracked button

My unit also has a cracked button. It still works for now, but I’m concerned about viability over time...
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New Neighbor

Re: Ring Pro cracked button

If you have a 3D printer, or know someone that does, I designed a posted a replacement button:  https://www.thingiverse.com/thing:4052883

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New Neighbor II

Re: Ring Pro cracked button

Any pointers to 3D printer enthusiasts that print and sell?

 

Thanks for stepping up in the case where Ring will not.

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