Thank you for coming back to share your results with the Community! It is great to see that you were able to find a solution through support, and receive a replacement.
For other neighbors who are experiencing this concern, or have not reached out to support yet, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
Feel free to also check out our warranty page, as well as information on Protect Plus subscriptions and extending warranty.
@kivi12k, you might notice your post is edited. As the Ring Community is a peer to peer forum, accessible by all neighbors, we ask to not sell anything or make any personal information available in this public space. At Ring we value your security and your privacy. Please read our Community Guidelines to ensure we are making the Community the best it can be for all neighbors. Thanks again! 