I decided not to even call as my ring is 3 years old. I messaged 2 different people about buying a 3d printed button and got results! should have it in the mail in a few days. My other option ws to take the 3d button file and order one myself online as directed - would have done this if i did not get a response. will follow up once i get it and install it.
I decided while i wait for my 3d printed button to arrive in the mail i would call ring just for the slim chance they are willing to replace my 3 year old out of warenty without the ring protect service.....THEY DID! idk how or why, but the lady i spoke with was super nice - even said that shes sees im out of warenty but as this is a safety concern she will do a replacement. She tried to process it and hit a roadblock (prob bec out of warenty) but put me on hold and spoke with a supervisor. Came back and asked me to email them a picture of the broken device and then processed it.
Im shocked as there are people in this thread that claim they were told many times once out of warenty they wont help and at best offer a 35% discount to rebuy a new one.
Thank you for coming back to share your results with the Community! It is great to see that you were able to find a solution through support, and receive a replacement.
For other neighbors who are experiencing this concern, or have not reached out to support yet, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
@kivi12k, you might notice your post is edited. As the Ring Community is a peer to peer forum, accessible by all neighbors, we ask to not sell anything or make any personal information available in this public space. At Ring we value your security and your privacy. Please read our Community Guidelines to ensure we are making the Community the best it can be for all neighbors. Thanks again!
The moderators will surely remove any information I post here but you can find my design and one or two others on sites such as Thingiverse or MyMiniFactory (someone else's). You can then take those files and try various sites that will offer printing services or you can DM myself via those other sites to see about getting a hold of stock that I've printed already. Wish I could be more direct but the moderators have obviously been hard at work recently. Which I guess is a good thing that they are finally taking notice of the issue. But it's also why I love 3D printing and design since I can just work up a model and itterate it until it's solve the problem. Thanks again to all who have already ordered buttons from myself and anyone else who's taken the time to help the community address this issue.