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Ring Pro cracked button

SOLVED
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New Neighbor

Re: Ring Pro cracked button

Hi Benramadan,

Sent you a message. If you have any buttons left I’d like to get one.

Thanks!
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New Neighbor

Re: Ring Pro cracked button

My ring doorbell isn’t even a year used. After a very hot day for a couple of days I’ve seen a crack on the button. It is definitely a design flaw. I don’t understand that Ring does not want to recognise this issue while I see 14 pages of people complaining about it. A button on a doorbell needs to be durable. This one is obviously not. This is a very bad quality button. Ring needs to recognise the complaints and needs to send people with these issues a new spare button.
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New Neighbor

Re: Ring Pro cracked button

Comical that I just got off chat with support about this—asked if this was normal and he said “no”. 1-year warranty and an obvious design flaw.
Off to find a different doorbell camera, so long Ring!
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New Neighbor

Re: Ring Pro cracked button

Question? Does anyone have a 3D printer to produce these buttons? It would be worth $20.00 instead of a new Ring to me.

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New Neighbor

Re: Ring Pro cracked button

Hi Benramadan,
It's super nice of you to 3D print ring doorbell pro buttons. I'd like to get one too if you still have any left. Kindly let me know and I can send you my address and I can take care of postage.
Thanks,
Janakiraman
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New Neighbor

Re: Ring Pro cracked button

I haven't been able to find a how-to guide/video to replace the button so I recorded a walk-through.  Apologies for the choppy editing, and I'm by no means an electronics expert so please only use this as a guide!

 

https://www.youtube.com/watch?v=nwr9A2uHMkk

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New Neighbor

Re: Ring Pro cracked button

Hi Benramadan,

I too need a new button, I would be very appreciative of you could 3D print one for me too..

Best regards
Michael
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Community Manager

Re: Ring Pro cracked button

We are currently investigating this issue. In the meantime, we advise you not to replace your doorbell button. Altering the button may damage the motion sensor behind the button and may result in a defective product and/or void the warranty.  We will update this thread on any new findings from the team. Thank you!

 

 

 

 

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New Neighbor

Re: Ring Pro cracked button

Yes hopefully RING decides to fix the issue because my button cracked after the warranty was up. This seems to be the case with many many other people as well. It seems that since RING has not fixed the defect people are dong it on their own instead of having to buy a brand new RING again with a discount. Why buy a RING again if the doorbell button breaks after a year or two?
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New Neighbor

Re: Ring Pro cracked button

Thanks Jennifer, yes it would be great to have a resolution from Ring rather than having to take matters into our own hands. My Pro was out of warranty when the button broke (and ultimately fell off completely), so with no button and the electronics exposed to the elements my Pro was non functional anyway. Seems I had nothing to lose trying to fix it - in either scenario, I have a broken doorbell. I agree if you're in warranty, speak to Ring and don't DIY.