Thank you for the advice. I tried it but this did not work. So, I tried advice from custom service on phone. They asked I disconnect the wire and then reset! It finally worked. Then the next problem was the pink distorted camera view. Called customer service again and although what they asked me to do sounded silly- it solved the problem after 4 attempts. Here it goes: Cover camera of ring with a dark cloth/shirt and while covering camera, use flashlight to shine toward it and at the same time with your other hand hit the side of the ring for 10-20 seconds! Luckily two of us worked on this. My camera view is back to normal color. Hopefully this will not happen again. Hope this helps anyone else.
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