Hi @AU_Thach06. Thank you for reaching out to the Community! I would try the steps outlined in this Help Center article here. If you’ve tried those steps to no avail, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.