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Ring Elite - Can't Replay Any Event History...Live View Plays Fine

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New Neighbor

Ring Elite - Can't Replay Any Event History...Live View Plays Fine

I have a Ring Elite that is connected via Ethernet.  The doorbell works as it should and I can see live video just fine.  But, I can't play back any events.  It just acts like it's having trouble loading the video.  It does this on the website, on my android device, and on apple.  I have the $30 a year basic plan.  

 

Any ideas?

 

 

3 REPLIES 3
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Community Manager

Re: Ring Elite - Can't Replay Any Event History...Live View Plays Fine

Hello @ARAMP1, thank you for coming to the Community to connect with your fellow neighbors. Based on everything you stated here this does not sound like expected behavior. It would be best if you could connect with support to have them take a further look into this. 

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New Neighbor

Re: Ring Elite - Can't Replay Any Event History...Live View Plays Fine

Mine does the exact same thing.

New Neighbor

Re: Ring Elite - Can't Replay Any Event History...Live View Plays Fine

Mine does the same ...

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