Ring Doorbell2 started showing power source as battery after 2 years

I trimmed the end off each wire, stripped them and re-attached them. My multimeter tells me there are 19 volts coming through the wires. After all this it’s still showing that the power source is the battery. Obviously there is something in the doorbell that becomes defective after a certain time frame since there is more than one post citing a doorbell that exhibits the same symptoms after a certain time period, apparently about 2 years.

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