cancel
Showing results for 
Search instead for 
Did you mean: 

Ring Doorbell no longer displays LIVE view.

Highlighted
New Neighbor

Re: Ring Doorbell no longer displays LIVE view.

I have the exact same problem but also triggered cloud recordings aren't saved.  I'll try the reboot you described earlier once I get the screw driver sent to me by Ring.  (Lost that a while ago.)

Highlighted
New Neighbor

Re: Ring Doorbell no longer displays LIVE view.

I'm having the same issue with my doorbell.  

Highlighted
New Neighbor

Re: Ring Doorbell no longer displays LIVE view.

Live has not worked via iPhone app nor iMac app since 5/4/20 after 3:40pm Mountain time. I have working history prior to 5/4/20 3:40pm MT, but nothing after. I see all of the alerts/motions in the history log, but they are not clickable, they will not launch a video. All of the ones prior to 5/4 launch fine. Something happened on or around this date to RING. I am not the only one experiencing this issue. And when you call customer service, they want you to do all sorts of 'waste of time' troubleshooting like resetting your router and pulling your doorbell off the wall and completely uninstalling and resetting it. WHAT!?!?!?! NO. This has worked almost perfectly for years, now all of a sudden tons of customers are having live/video issues and your solution is to run them in stupid troubleshooting cicrles? Be better. Or I will just find another more reliable brand. Anyone else seeing this crap? Everything is working except for live. My motion alerts work and log. My doorbell actually rings an audible sound when pressing the button. I see "live views" in the history, I just cannot access/click on them, nor can I launch live. So if everything else is working except for live, why on earth are these guys wanting me to tear it all down and reinstall. Rideculous. 

 

Power Source: Hard Wired

Power Status: Very Good

Signal Strength: RSSI-52

Firmware: Up to date

 

Ring Team - when you are you going to admit you have a LIVE issue and fix it?

Highlighted
Community Manager

Re: Ring Doorbell no longer displays LIVE view.

Hey neighbors! Live View connections can be limited when your device does not have a reliable connection to your router, your router has restrictions on it (ports/protocols) that do not allow the Live View to stream, or whenever the device is offline. 

 

Some neighbors have found relief to this concern by doing the following to their network:

  • Switching networks for the device, whether this is from 2.4 Ghz to 5.0 Ghz (if possible for device/network to connect to)
  • Switching from connection to a router to a mesh system/Chime Pro/extenders and vice versa
  • Rebooting your router, ensuring that all ports and protocols are opened for the Ring devices
  • Ensuring you have proper speeds. Lots of neighbors during this time have noticed slower speeds because of the current conditions and changes to at home life
  • Disabling any VPNs

Some neighbors have found relief in this concern by doing the following to their Ring device:

  • Completely reset the device by pressing and holding the setup button for 30 seconds
  • Removing the device (after saving any recordings you may need) and then re-setting the device up
  • Testing Live View with device next to the router
  • Ensuring device is fully charged
  • Looking at Device Health and confirming RSSI is in acceptable range

Some neighbors have found relief in this concern by doing the following to their app:

  • Disabling VPNs on the phone
  • Removing the app, rebooting phone, reinstalling the Ring app
  • Trying the Rapid Ring app
  • Connecting to the app on wifi or mobile data only (testing whichever connection is not your normal)
  • Updating app/OS software on phone

If you still find that you cannot connect to your Live View, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

 



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
Highlighted
New Neighbor

Re: Ring Doorbell no longer displays LIVE view.

And how exactly would you explain any of these being viable solutions for homes that have had NO changes to their network or setups? Ours has been working for years. It stopped on May 4 (coincidentally along with MANY other people's too).

 

Power Source: Hard Wired

Power Status: Very Good

Signal Strength: RSSI-52

Firmware: Up to date

Highlighted
New Neighbor

Re: Ring Doorbell no longer displays LIVE view.

Resetting my ring doorbell seems to have restored live video.  Fingers crossed.

Highlighted
New Neighbor

Re: Ring Doorbell no longer displays LIVE view.

Mine live view is MAGICALLY working again now, after over a month of not being able to connect, but ALL other alerts/motions were working the entire time. Low and behold there was a RING update on 6/8. There have been no changes to our network or anything within our setup. At all. Period. What a mystery Ring. Guess it wasn't on my end......AS I SAID ALL ALONG.  Update and try yours again. 

Highlighted
New Neighbor

Re: Ring Doorbell no longer displays LIVE view.

I have the same issue...No Live view and misses people casually walking into my drive sitting on my inner wall (without face masks coughing profusely)  making mobile calls until from a window I shouted: "This is private property please leave".....DID RING DOORBELL 2 RECORD ANY OF THIS (SET TO REACH ALL 3 AREAS AND THE FURTHEST DISTANCE) ...DID IT HELL!!!!!!   WHAT THE F@#K DID I PAY ALL THIS MONEY FOR EVEN INVESTING MORE MONEY IN 4 STICK CAMERAS & THE BEST MESH SYSTEM TO FURTHER BOOST THE RING CONNECTIVITY (WHICH DEVICE HEALTH SHOWS APPARENTLY IT DID) ...READ THE RING HELP ASSIGNED ALL RING DEVICES STATIC IPS......STILL NO LIVE VIEW FROM IOS APP OR HARD WIRED 1GB LINE LAPTOP RING APP....TRULY CRAP SYSTEM I HAVE BEEN MONITORING NOW OVER A FAST NETWORK FOR OVER 2 MONTHS NOW.
Stinks of subtly forced obsolescence: Buy into a system (raising user safety appreciation lowering fear factor) where firmware then creates an issue in the key device (Ring doorbell) so INACTIVITY dramatically increases the fear factor forcing the user (now locked in) to invest in a newer model Ring Doorbell having invested on all other ring components around the house (chimes/stickup cameras etc)...pitiful really!!!!. Same revenue model Apple/Android operates under as their updates force you to buy a new phone model !!

Highlighted
Community Manager

Re: Ring Doorbell no longer displays LIVE view.

Sorry to hear about this experience @ray1123! It sounds like you've covered all the right bases to get this working. If you've tried the previous steps mentioned in this thread to no avail, I recommend reaching out to our support team for more in depth troubleshooting. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.