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Ring Doorbell Video 3 - Stuck on Activating Device

New Neighbor

Ring Doorbell Video 3 - Stuck on Activating Device

Hello,

 

Just got a Ring Doorbell Video 3, however it keeps getting stuck on Activiation Device - Live Feed. After I ring the doorbell, everything works as normal as in my Show will pop up with my frontdoor and my iPhone will get the notifcation and actually show me a preview. BUT after 10 mins or so I try to see the Live Feed it gets stuck again. Is my doorbell defective? I just got it yesterday so I don't mind returning it and exchanging. 

 

My RSSI - 57 and I'm using the 2.4GHz Wifi. 

2 REPLIES 2
Community Manager

Re: Ring Doorbell Video 3 - Stuck on Activating Device

Hey there, @hellokych! There are a few factors that can impact live view. The best next step here will be to  remove and reinstall the Ring app, as well as ensure there is not a vpn active. Next, check out our Community post about live view troubleshooting for tips on optimizing this connection. I hope this helps! Smiley Happy 



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New Neighbor

Re: Ring Doorbell Video 3 - Stuck on Activating Device

Well, I just reset my Internet and reinstalled everything. Will give it another shot! Thank you.