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Ring Doorbell Pro pressed and shutdown

New Neighbor

Ring Doorbell Pro pressed and shutdown

Good morning

 

I have been experiencing for a while this issue. If somebody is ringing my Ring Doorbell Pro it will shut down and it will be disconnected until I turnoff/turnon the breaker and it will reboot.

I verified the wiring connection and it seems fine. the doorbell is also connected to a mechanical doorbell inside the house.

Now last night, I set the internal doorbell settings from mechanical to none and it seems to no longer happening.

 

Do you think the issue is coming from the mechanical doorbell itself causing the ring to shutdown everytime is pressing the button or is it an issue with the transformer ?

The voltage right now for the device is 3914 mv.

 

 

2 REPLIES 2
New Neighbor

Re: Ring Doorbell Pro pressed and shutdown

Since I set the Doorbell Chime Type to None, the ring video doorbell is working as expected and no more shutdown.

 

Could it be the ring power pro kit causing this issue ? Did anybody got this issue before ?

Highlighted
Community Manager

Re: Ring Doorbell Pro pressed and shutdown

Glad to hear this is resolved @Galette ! The first thing I recommend checking is that the Pro Power Kit is installed in your mechanical chime per these instructions .

 

The symptom of Doorbell Pro button press seemingly powering down the Doorbell Pro, can be an indicator of not enough voltage to power both the chime kit and the Video Doorbell Pro. This might be due to a transformer not being powerful enough, the wires being too thin or not connected firmly on the back leads of the Doorbell Pro, or even an incorrect chime type selected as you found. I Hope your Doorbell Pro continues to operate as expected, feel free to share any more observations you have that might help other neighbors Smiley Happy 



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