Hey @paczowers. Could you please try a reset and reconnect to see if this helps? For the reset, press and hold the setup button for 20 seconds. After this, go into the Ring app > Main Menu > Devices > Doorbell Pro > Device Health and tap on Reconnect or Change Wifi Network. This will walk you through another setup of your device. After this is complete, check the Live View to see if this helped!
If not, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
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