Thank you for this feedback neighbors! As we want to ensure the Community is the best it can be for all neighbors, our decision to prohibit certain words is related to our Guidelines and the neighbor experience. @RingSupportNeedsImprovement, we've taken your post and feedback into consideration, and will have the team review this.
In regards to the video concern being handled with support, the best solution will come from continuing troubleshooting with the team. Feel free to let us know how it goes!
I am very disappointed with my Ring. Here we are, almost a year after the first initial post and 9 pages later of people with the exact same problem. RING, when will you FIX your stuff. There is absolutely no way that all of these people have the exact same issues from all over the country/world. At some point it has to be looked at internally as a RING issue and stop putting the issue onto the customer. You want people to call, for what? You have pages of the exact same complaint, there's your tracking showing it is not OUR problem but yours. Some of us are basically paying for a service, that DOESN'T WORK. I am running 2 Ring doorbells. The back door has a VERY GOOD power status and RSSI -53 signal strength. Never have issues with that one and it is further away from my router than the front door. Front door has VERY GOOD power status and RSSI -56 signal strength. Yet every single day, I have patches of missing video and this is closer to the router than the back door. So clearly it is not the wifi or the battery.
I have the same issue on 1 wired and 2 battery operated(with solar panel) cams. Just started in last week or so, last night one battery operated has huge lapse with no snapshot. Kind of frustrating as that's when it's needed most. I have been using snapshot for months with no issues so maybe it's the latest update?
Please see issues in description of each video. Please let me know any remediation
I've started having the same issue as other on here. Had the Ring doorbell for a couple of months and in the last 2 weeks about 2 hours of footage not available in the early hours of the morning normally sometime between 2am to 5am but always fine for all other times of day.
I did wake up at 3am and decided to look at the live view and it wasnt working , i noticed that the time the recordings stopped the message came up with "This footage is unavailable" was conicnided with the exact time of the last health check time in the device health page.
Very frustrating its doing it in these early hours because thats the time window i wanted it for as people had been going round trying to enter properties at 4am