cancel
Showing results for 
Search instead for 
Did you mean: 

Ring Doorbell 2: "This footage is unavailable."

Highlighted
New Neighbor

Re: Ring Doorbell 2: "This footage is unavailable."

Hi Blob and others

 

After trying another android device and uninstalling the App and reinstalling the App and none of that not working I removed the devices from my account, physically removed the camera and opened up the doorbell so as to access the setup buttons and completely start again.

 

What happened, something happened and it shouldn't have happened. Long and labouress task getting it all setup again. 

 

But it's working now as it should be.

Highlighted
New Neighbor

Re: Ring Doorbell 2: "This footage is unavailable."

  We got our Ring 3 on Friday. Friday went find. Starting Saturday through today in between my live videos are black boxes that say 'Footage is unavailable' is this just an eternal problem with ring?

Highlighted
New Neighbor

Re: Ring Doorbell 2: "This footage is unavailable."

Yes, it seems to be a Ring thing.  I bought a router that boosts my internet to 5ghz and connected by doorbells to that instead of the wifi I have coming in that is only 2.5ghz.  After I did that I noticed my little blocks of missing footage are definitely fewer than previously.  I know through this forum, many people had called and one of the questions they were asked was how far away the doorbell was from the wifi.  If you can buy a booster for your wifi, I would definitely recommend that.  It doesn't seem that Ring really has a fix to it themselves.  Also after the app updated, things seemed to run a bit smoother than before as well.  

Highlighted
New Neighbor

Re: Ring Doorbell 2: "This footage is unavailable."

We are all having the same footage unavailable issue. Can someone from Ring support take ownership? And help with resolution.

I spent 30 mins on call with support to explain this exact same issue and there was no acknowledgement of this issue even exist.
Highlighted
New Neighbor

Re: Ring Doorbell 2: "This footage is unavailable."

We have 3 ring devices installed for last 2 months. Just in the last 2 weeks only the doorbell camera has this issue where we get about 10-12 coverage drops in 14 minute increments in Snapshot Capture. They occur about every 2-3 hours with some occurring twice an hour . The doorbell is connected to the same Wi-Fi router as the stick up cam about 10 feet away. The doorbell cam has RSSI-31 and the stickup cam is lower at RSSI-62, yet it is the only the doorbell cam that does this. So it is not the app as the app is the same one I use for all 3 devices. It is not my wi-fi as the doorbell has the best RSSI of all 3. The only thing that is different is this is the lowest battery charge I have had to date at 57%. I normally have been recharging when it got into the 70% range but wanted to see how long a charge will last. I have a suspicion that Ring programmed in a “battery saver” trigger to stop Snapshot Capture in small Increments to extend battery life. I wonder if others who are seeing this also have lower than 65% battery? This theory is shot though when I read about people with wired cams doing the same. My doorbell was fine for months until about 2 weeks ago. So seems like it is specific to one device only. I checked and it has latest firmware. I will replace with my extra charged battery soon to see if it stops. I thing Ring needs a firmware update as I bet a recent bug in a firmware update caused this.
Highlighted
Community Manager

Re: Ring Doorbell 2: "This footage is unavailable."

Hi @svosho! It certainly sounds like you've covered a great many troubleshooting steps. Thank you for being resourceful in checking your device RSSI and battery levels. If this concern is persisting, the next best step will be to reach out to our support team.

 

Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
Highlighted

Re: ring footage unavailable

I have the same issue with both Ring 2 Doorbells. <br><br>Random times but usually bl@cks out for 15 minutes each time. <br><br>Also I’ve given up trying to “tune” the motion sensing in the front door. I’m still waiting on a Escalation to call me back now over a week and I just don’t have the time to waste with them!<br><br>I have Ring everything and I’m contemplating switching it all out!

You have to be kidding me, I can’t even type the word Bl*cks? Wtf

Screen shot attached!
Highlighted
Neighbor II

Re: ring footage unavailable

I agree 100% with their filters being crazy. This is the PC world we now live in. I hate it and try to fight it daily. You can't even say G0d on here. I know what your saying but you can say black. You need to say it goes black.... Sad world...
Highlighted
New Neighbor

Re: ring footage unavailable

When I see a police or sheriff's dept description of a suspect or at-risk person, their race or ethnicity is always included. To omit that factor, thinking one is being sensitive, deprives others of information that can avoid terrible mistakes.

Highlighted
Neighbor II

Re: ring footage unavailable

Where I live in New York. You never hear a description of color at all. You get a "man that was 5'10" tall in a red shirt". That's it. Keep an eye out! I'm lucky they say a man at this point. PC has gone too far. But it's not stopping. I should post a link to a news article here. I'd blow your mind. No wonder no one gets caught.