Hi Blob and others
After trying another android device and uninstalling the App and reinstalling the App and none of that not working I removed the devices from my account, physically removed the camera and opened up the doorbell so as to access the setup buttons and completely start again.
What happened, something happened and it shouldn't have happened. Long and labouress task getting it all setup again.
But it's working now as it should be.
We got our Ring 3 on Friday. Friday went find. Starting Saturday through today in between my live videos are black boxes that say 'Footage is unavailable' is this just an eternal problem with ring?
Yes, it seems to be a Ring thing. I bought a router that boosts my internet to 5ghz and connected by doorbells to that instead of the wifi I have coming in that is only 2.5ghz. After I did that I noticed my little blocks of missing footage are definitely fewer than previously. I know through this forum, many people had called and one of the questions they were asked was how far away the doorbell was from the wifi. If you can buy a booster for your wifi, I would definitely recommend that. It doesn't seem that Ring really has a fix to it themselves. Also after the app updated, things seemed to run a bit smoother than before as well.
Hi @svosho! It certainly sounds like you've covered a great many troubleshooting steps. Thank you for being resourceful in checking your device RSSI and battery levels. If this concern is persisting, the next best step will be to reach out to our support team.
Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
When I see a police or sheriff's dept description of a suspect or at-risk person, their race or ethnicity is always included. To omit that factor, thinking one is being sensitive, deprives others of information that can avoid terrible mistakes.