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Ring Doorbell 2: "This footage is unavailable."

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New Neighbor

Re: Ring Doorbell 2: "This footage is unavailable."

Look like they don't want to fix it and they blame us the costumers. I think we can take some legal action if they are not willing to fix it.

Any thoughts?
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New Neighbor

Re: Ring Doorbell 2: "This footage is unavailable."

I have the same issue, but it’s not at the same time every day. I have no photography or snapshots since noon yesterday. It won’t connect to Live View either.
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Community Manager

Re: Ring Doorbell 2: "This footage is unavailable."

Thank you for confirming this information with us neighbors! We appreciate the ongoing patience while we share this feedback with our teams here. Once you've confirmed your subscription is active and wifi signal is sufficient for operation, try removing and reinstalling the Ring app on your mobile device. 

 

If you are unable to access any recordings, and not just the snapshot, please reach out to our support team for more in-depth troubleshooting.



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
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New Neighbor

Re: ring footage unavailable

Hey. So it's April 2020 and the issue is still persists, I rang their support team and they sent out a free chime. So, I plugged it in and waited for the issue to resolve itself and it didn't. Now, I've been on the phone to them again and they first said it was my firmware ... Errmm nah, that was fine. They got me to delete the app ... I was a bit perplexed why that would help (similar to your thinking being a techy myself ) anyway, now they have suggested a new bell. I know for a fact the issue is there in the new one as well. The timing of the black outs is so consistent. It's half an hour of every hour in 15 minute intervals. Ring, I pay for the premium service and this is what I get.
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New Neighbor

Re: Ring Doorbell 2: "This footage is unavailable."

No I still have the same issue even after they did the update on the app. It’s not as frequent, but still have it
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New Neighbor

Re: Ring Doorbell 2: "This footage is unavailable."

I have 4 cameras, one doorbell and 2 battery spotlight cameras and one indoor stickup. Every single one has been doing this for weeks. So... I bought a WiFi extender a few days ago and it’s literally just feet away from the cameras (my house is tiny) - they’re all fixed except the one the extender is closest to. It’s maybe 10-12 feet away, except inside. The missing footage is always about 15 minutes long at random times.
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New Neighbor

Re: Ring Doorbell 2: "This footage is unavailable."

Nothing changed. Everything was working fine. I had recorded motion and snapshots all working fine. Then, two days ago snapshots just stop working. I have a wifi AP 4 feet from the camera. I have full battery. I have uninstalled and reinstalled. I have turned snapshots on and off. I have tried every setting. My doorbell still gets snapshots. What gives?

Seems there is no fix but to wait. Is this correct?
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New Neighbor

Re: Ring Doorbell 2: "This footage is unavailable."

My ring has been very unreliable last 2 days as well. I reset mine and still had issues. Notifications are sporadic too.
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New Neighbor

Re: Ring Doorbell 2: "This footage is unavailable."

Now it has happened on my Doorbell2. Charged and replaced battery and now no snapshots. My raspberrypi homemade cameras are more stable than this.

Come on ring get your act together! Half the functionality has gone. Can I only pay half the subscription costs or will I get a refund? Thought not!

Please, please make these stable!
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New Neighbor

Re: Ring Doorbell 2: "This footage is unavailable."

Also have this problem. Ring goes from bad to worse to God awful. Please fix.