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Ring Doorbell 2: "This footage is unavailable."

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New Neighbor

Re: Ring DOES NOT store 60 days of footage...Nest Does!!!!

Thanks, that would be great!

 

Can you provide the link to that documentation so we can find it for ourselves on the Ring website? ...I am skeptical because of the website material I read (attached) which states they only store events and motion, and I can't see that video on my timeline, and the customer service person told me you couldn't do it....hopefully you're right!

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New Neighbor

Re: Ring DOES NOT store 60 days of footage...Nest Does!!!!

Ok I found out how to do this in theory, however it still doesn't work on my app:

 

It is called "Snapshot" and needs to be enabled in your app (follow instructions in link below).  However I am not able to get this to work despite it being enabled, ugh!

 

https://support.ring.com/hc/en-us/articles/360034443672

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New Neighbor

Re: Ring DOES NOT store 60 days of footage...Nest Does!!!!

I have snapshot enabled and early morning/evening all snap shots are captured and saved. In the day, sometime all day, sometimes intermittently, snaps shot aren't saved, just receive the usual error. Note if there's an event, i.e. movement or the bell is rung, events are captured and saved without issue it seems.
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New Neighbor III

Re: Ring DOES NOT store 60 days of footage...Nest Does!!!!

 This Ring web page states snapshots stored for 7 days:

https://support.ring.com/hc/en-us/articles/360034355652-Taking-Timeline-Security-Snapshots-Using-Sna...

How long are snapshots stored for viewing?
Snapshots will be stored in the cloud for seven days. After that they are automatically deleted. This will not affect any of your motion events or Live Views.

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New Neighbor

Re: Ring DOES NOT store 60 days of footage...Nest Does!!!!

Would be nice if they were stored for 1 day, or even accessible in the first place (regardless of time of day)...
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New Neighbor

Re: Ring Doorbell 2: "This footage is unavailable."

I have been looking back at the footage log and notice minutes after activity (like me leaving or coming home -therefore triggering the motion sensor ) the footage becomes unavailable. Most times until there is motion(me coming back home )
The fact that this happens every day and therefore if I am gone or no motion for many many hours , my footage is unavailable
How can this happen DAILY! Anyone know why ?
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New Neighbor

Re: Ring Doorbell 2: "This footage is unavailable."

I also have also developed this issue today. This is not an app issue as I just installed the app on an iOS device and the problem is still there.the doorbell has been working flawlessly until today. It appears to have stopped for now. Was there an issue with the storage servers ?

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New Neighbor

Re: Ring DOES NOT store 60 days of footage...Nest Does!!!!

Yes I spoke to a Ring rep too. The ring only records when the ring is being activated via motion detection or someone ringing the door bell. Therefore there can be multiple hours of unavailable footage. They did say they r working on 24/7 coverage in the near future !
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New Neighbor

Re: Ring DOES NOT store 60 days of footage...Nest Does!!!!

Last week I changed the snapshot frequency to 1 hour. There were far fewer blocks of 'unavailable' afterwards. I've now disabled snapshot completely and there are no 'unavailable' blocks at all. For me at least an issue with snapshot and when the functionality is stable. No issues with other events (motion or ring).
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New Neighbor

Re: ring footage unavailable

I also just found around 30 min of “footage not available”. In the 4am hour this is not good These are crucial times that things could happen… Why is it that it doesn’t do this during the day it’s almost like they think we’re too stupid to go back and look at the night time… I’m very suspicious of this and it’s happening to all of us ....it’s definitely not correct
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