broster19. From your screenshoot, Your Wifi has?, internet icon with exclamation mark and your 4G has only one bar. I would check the network settings again.
So I am also getting the "ring footage unavailable error" and I just got off the phone with Rink tech support and they informed me Ring does not store ALL footage for your review, only "Event" footage. This is a real problem for me because I have a Nest Cam that does store constant on going footage that you can scroll back through to any point and would have just got another Nest product had I known this. I feel like Ring's advertising that states they store 60 days of live footage is misleading...it should say, stores 60 days of "event" footage. This is REALLY DISAPPOINTING...because of this I don't recommend this product!!!!
I am paying for the "Basic" plan and still cannot scroll through my timeline unless there was an event or previous live view that I watched for a few moments.
This is really confusing and disappointing! ...I've got enough problems with tech companies botching things on me as it is, ugh!
I followed your link to this table and it clearly states 30 or 60 days of "motion" and "events", not scrollable back through every minute, only minutes in a captured motion or event.
Going back to Nest.